At a Glance
- Tasks: Lead heat network governance and ensure compliance across 100+ residential properties.
- Company: FirstPort, a forward-thinking leader in UK residential property management.
- Benefits: Competitive salary, private medical insurance, pension contributions, and exclusive discounts.
- Other info: Join a diverse team committed to innovation and customer protection.
- Why this job: Make a real impact in transforming the property management industry while growing your career.
- Qualifications: Strong understanding of heat network regulation and significant leadership experience required.
The predicted salary is between 60000 - 75000 € per year.
Salary: Competitive Salary plus benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As the Head of Heat Network Management, you will lead the governance, regulatory compliance, metering, billing and debt management functions across a portfolio of 100+ residential and mixed‑use heat networks, while overseeing maintenance supply chain performance and ensuring compliance with all relevant legislation, leasehold obligations and property deed requirements across the portfolio. The role is accountable for ensuring the organisation meets all regulatory, statutory, and policy obligations relating to heat networks, including engagement with Ofgem and other regulatory bodies. You will interpret regulatory developments, translate them into actionable policy and operational controls, and provide formal compliance sign‑off and assurance. In addition, the role will provide strategic oversight and expert input into the organisation’s metering and billing strategy, ensuring regulatory compliance, and future readiness. The role will lead and develop the Heat Network Management team, embedding a culture of accountability, customer protection, transparency and continuous improvement.
Key Responsibilities:
- Regulatory Leadership & Policy: Lead the interpretation and implementation of heat network regulation, translating legal and policy requirements into robust internal frameworks aligned with leasehold obligations.
- Regulatory Engagement & Reporting: Act as the organisation’s lead interface with Ofgem, ensuring accurate, timely and transparent regulatory reporting and readiness for audit and inspection.
- Compliance Assurance & Risk: Provide oversight and formal assurance that all heat network activities meet regulatory requirements, identifying and mitigating compliance and financial risks.
- Metering, Billing & Data Governance: Set and oversee the strategy and controls for metering, billing, and data management to ensure accuracy, integrity and full regulatory compliance.
- Debt & Financial Governance: Ensure debt management practices are fair, compliant and effectively governed, balancing financial performance with customer protection.
- Governance & Reporting: Establish and maintain governance structures and reporting frameworks that provide clear visibility of compliance, risk and performance to senior leadership and the Board.
- Leadership & Capability: Lead, develop and align a specialist team, fostering cross‑functional collaboration and building capability in regulatory, technical and financial governance.
- Customer Protection & Experience: Embed customer protection, transparency and fairness into all aspects of heat network delivery, ensuring positive outcomes and regulatory compliance.
- Supply Chain Oversight: Monitor site‑specific plant maintenance across the heat network portfolio, ensuring supply chain performance is effectively managed, works are necessary and appropriately scoped, and maintenance quotations represent reasonable value and technical justification.
Required Skills and Qualifications:
- Strong understanding of heat network regulation and energy compliance frameworks.
- Significant experience in metering and billing operations within a regulated environment.
- Experience developing or overseeing metering & billing strategy.
- Strong understanding of billing governance, reconciliation and data validation.
- Experience engaging with Ofgem or other regulatory bodies.
- Experience designing and implementing compliance frameworks.
- Demonstrable experience supporting or overseeing debt management strategies.
- Strong analytical capability with ability to interpret debt data, arrears trends and financial risk.
- Senior leadership and line management experience.
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on‑boarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.
Head of Heat Network Management employer: FirstPort (UK)
FirstPort is an exceptional employer that prioritises professional growth and a supportive work culture, making it an ideal place for the Head of Heat Network Management role. With access to accredited training programmes and a commitment to collaboration and innovation, employees are empowered to excel while contributing to the company's mission of redefining excellence in residential property management. Located in the UK, FirstPort offers competitive salaries, comprehensive benefits, and a diverse environment that values every team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Heat Network Management
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching FirstPort’s values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about elevating industry standards and making a difference.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Head of Heat Network Management role. Highlight your leadership skills and how you can contribute to our mission of providing exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and being part of our journey.
We think you need these skills to ace Head of Heat Network Management
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in heat network regulation and compliance. We want to see how your skills align with our mission to elevate industry standards!
Showcase Your Leadership Skills:As a Head of Heat Network Management, leadership is key! Share examples of how you've led teams or projects in the past, especially in regulated environments. We love seeing candidates who can inspire and develop others.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to communicate your achievements and experiences. Remember, we appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at FirstPort!
How to prepare for a job interview at FirstPort (UK)
✨Know Your Regulations
Make sure you brush up on heat network regulations and compliance frameworks before the interview. Being able to discuss specific regulations and how they impact operations will show that you're not just familiar with the basics, but that you can lead the governance and compliance efforts effectively.
✨Showcase Your Leadership Skills
As a Head of Heat Network Management, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've led teams in the past, particularly in regulatory environments. Highlight your experience in fostering collaboration and accountability within your team.
✨Prepare for Regulatory Engagement Questions
Expect questions about your experience engaging with regulatory bodies like Ofgem. Be ready to discuss how you've handled regulatory reporting and audits in previous roles. This will help illustrate your ability to act as the organisation’s lead interface with regulators.
✨Emphasise Customer Protection
FirstPort values customer protection and transparency. Be prepared to discuss how you've embedded these principles into your previous work. Share specific examples of how you've ensured positive outcomes for customers while maintaining compliance and governance.
