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- Tasks: Lead and develop a team managing relationships with freeholders and institutional investors.
- Company: FirstPort, a forward-thinking leader in UK residential property management.
- Benefits: Competitive salary, private medical insurance, pension contributions, and exclusive discounts.
- Other info: Join a supportive culture that values collaboration and innovation.
- Why this job: Make a real impact in elevating industry standards and providing exceptional client service.
- Qualifications: Strong understanding of the residential property market and proven leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Salary: Competitive Salary plus benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort is on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us as a Freeholder Account Manager, you will play a pivotal role in achieving our vision:
- Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
- Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
- Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
- A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a Freeholder Account Manager, you will lead, develop and empower the team responsible for managing relationships with UK freeholders and institutional investors. The role ensures exceptional client service, acts as the senior escalation point, and drives strategic growth across the freeholder client base.
Key Responsibilities
- Leadership & Team Development: Lead, coach and support the Freeholder Account Management team. Set clear standards, processes and expectations to drive high performance. Ensure systems and tools are effectively used to manage client accounts. Foster a collaborative and responsive team culture.
- Client Relationship Management: Proactive approach to client liaison and the senior escalation points for all freeholder clients, ensuring resolutions are found at pace. Represent client interests within FirstPort, advocating for their needs. Directly lead a strategic client account, taking full ownership of relationship management, operational performance, commercial outcomes, strategic alignment and long-term account planning. Build and nurture senior-level relationships across diverse client organisations. Develop a deep understanding of client strategies and expectations. Lead the evolution of service delivery to ensure alignment with client needs. Prevent portfolio churn through proactive engagement and effective relationship management both internally and externally. Increase penetration within each account and expand the freeholder client base.
- Reporting & Communication: Prepare and present client reporting for Executive team members. Communicate relevant corporate, political and market updates to clients and industry forums. Build and maintain an internal and external network to support efficient service delivery and problem solving.
- External Representation: Professionally represent FirstPort at events, conferences and networking opportunities.
Required Skills and Qualifications
- Strong understanding of the residential property market, ideally including freehold and institutional investors.
- Proven ability to nurture senior-level client relationships.
- Ability to build strong working relationships at all levels, internally and externally.
- Demonstrated experience in leading and developing high-performing teams.
- Strong analytical skills with the ability to interpret data, identify trends and recommend actions.
What’s in it for you?
Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and onboarding process.
Ready to make a difference?
If you’re ready to take the next step in your career and make a difference, we’d love to hear from you! All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK. Elevate your career. Reset the standard. Join FirstPort.
Freeholder Account Management employer: FirstPort (UK)
Contact Detail:
FirstPort (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freeholder Account Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the residential property management scene. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching FirstPort and understanding their mission. Familiarise yourself with their leadership principles and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can elevate client relationships and drive strategic growth. Use specific examples from your past experiences to demonstrate your ability to nurture senior-level client relationships and lead high-performing teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining FirstPort and being part of our journey to redefine excellence in property management.
We think you need these skills to ace Freeholder Account Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Freeholder Account Management role. Highlight your experience in client relationship management and team leadership, as these are key aspects of the job.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that show how you’ve successfully managed client relationships or led a team. This will help us see how you can make an impact at FirstPort.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate clarity, so make sure your points come across easily and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at FirstPort (UK)
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the residential property market, especially regarding freeholders and institutional investors. Brush up on current trends and challenges in the industry so you can speak confidently about how you can contribute to FirstPort's mission.
✨Showcase Your Leadership Skills
As a Freeholder Account Manager, you'll be leading a team. Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you set clear standards and drove high performance, as this will resonate well with the interviewers.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Demonstrate your ability to nurture relationships by being personable and engaging. Share stories that highlight your experience in client relationship management and how you’ve effectively resolved issues in the past.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to client management or team dynamics. Practice articulating your thought process clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical skills.