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- Tasks: Lead a team to enhance financial services and elevate customer experience in property management.
- Company: Join FirstPort, a forward-thinking leader in UK residential property management.
- Benefits: Competitive salary, private medical insurance, pension contributions, and exclusive discounts.
- Why this job: Make a real impact in transforming the property management industry while growing your career.
- Qualifications: Strong accounting knowledge, leadership skills, and a customer-centric approach.
- Other info: Diverse and supportive environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Why FirstPort?
FirstPort is on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.
By joining us, you will play a pivotal role in achieving our vision.
Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.
At the core of everything we do are our leadership principles:
- Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
- Consistent: We deliver dependable results, building trust with customers and colleagues.
- Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
- Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.
Your Role, Your Impact
As a Service Charge Director, you will contribute to our vision of being the UK’s favourite property manager by:
- Driving the strategic direction and delivery of our customers’ financial experience, enabling FirstPort to become a truly customer centric business.
- Leading innovation and thought leadership, seeking to push the boundaries of opportunity throughout the division and the wider business.
- Leading and developing a team of service charge accountants and administrators, driving performance to enable delivery of an effective and efficient service.
- Attending Regional Board Meetings.
This role reports to the Director South-West and has a team of up to 3 direct reports.
Key Responsibilities:
- Lead and drive team performance and delivery, effectively assigning and organising all workloads appropriately.
- Provide effective leadership to motivate, engage, maintain morale and achieve high standards within their team.
- Continually review departmental data and trends, including employee attendance and performance to ensure set targets are met.
- Empowering teams to take ownership and use their judgement to provide timely personalised responses.
- Creating a positive, diverse environment, identify talent and create development and succession plans.
- Encourage and promote collaborative working with operational colleagues to increase the quality and speed of responses to customers.
- Ensure all Service Charge Accounts and Estimates are issued on time, are accurate and are of highest quality.
- Identify ways to improve the service charge accounting process and reduce queries.
- Establish and embed clear and rapid escalation processes.
- Drive strategies across the team to enable financial accountability and upskilling surgeries.
- Strengthen relationships with Operations and our Customer Service Teams through refined and simplified processes.
Required Skills & Qualifications:
- Strong accounting technical knowledge and people leadership capability.
- Experience working with Audits and process improvements.
- Self-motivated and works well in a fast-paced environment.
- Excellent IT skills, and up to date with new technology.
- Experience in leading teams, employing a range of leadership skills.
- Strong customer and employee focus with the ability to utilise data insights.
- A driven individual with the ability to work at pace and be agile.
- Taking a customer centric approach, anticipating the customer’s future needs.
- Confident, articulate communicator – both orally and in writing.
- Ability to establish the root cause and remove demand failure.
- Ability to influence individuals and engage and manage stakeholders.
- Results orientated and delivers against action led deadlines.
What’s in it for you?
We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits.
Diversity: We’re committed to promoting diversity at FirstPort and recruit on merit.
Ready to make a difference? If you’re ready to take the next step in your career and make a difference we’d love to hear from you!
All applicants must be eligible to live and work in the UK without restrictions.
Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry.
Elevate your career. Reset the standard. Join FirstPort.
Service Charge Director in Exeter employer: FirstPort (UK)
Contact Detail:
FirstPort (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Director in Exeter
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching FirstPort’s values and mission. Understand their approach to customer service and think of examples from your experience that align with their goals. This will show you’re not just another candidate but someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Service Charge Director role. Keep it concise and focus on how you can contribute to elevating industry standards at FirstPort.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining FirstPort and being part of our mission to transform residential property management.
We think you need these skills to ace Service Charge Director in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences that align with the Service Charge Director role. Highlight your leadership capabilities and accounting knowledge, as these are key for us at FirstPort.
Showcase Your Impact: When detailing your previous roles, focus on the impact you made. Use specific examples of how you improved processes or led teams to success. We love seeing how you've driven performance and enhanced customer experiences!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. Remember, we value clarity in communication, so let your application reflect that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining FirstPort!
How to prepare for a job interview at FirstPort (UK)
✨Know Your Numbers
As a Service Charge Director, you'll need to demonstrate strong accounting knowledge. Brush up on key financial metrics and be ready to discuss how you've used data to drive performance improvements in previous roles.
✨Showcase Leadership Skills
Prepare examples of how you've led teams effectively. Think about specific situations where you motivated your team, resolved conflicts, or improved morale. This will show that you can foster a supportive environment, just like FirstPort values.
✨Understand Customer Centricity
FirstPort is all about elevating customer service. Be prepared to discuss how you've put customers first in your previous roles. Share examples of how you've anticipated customer needs and improved their experience through innovative solutions.
✨Communicate Clearly
Since clear communication is crucial for this role, practice articulating your thoughts concisely. Prepare to explain complex financial processes in simple terms, as this will demonstrate your ability to make information accessible to all stakeholders.
