Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers daily, ensuring their satisfaction and addressing inquiries.
- Company: FirstPort is the UK's top property management company, managing homes across the nation.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Join a dynamic team focused on enhancing customer experiences in a reputable company.
- Qualifications: Strong communication skills and customer support experience are essential; property management experience is a bonus.
- Other info: This is an on-site position located in New Milton.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
FirstPort is the UK’s leading property management company, managing homes across England, Wales, and Scotland.
Role Description
This is a full-time, on-site role for a Customer Excellence Specialist, located in New Milton. The Customer Excellence Specialist will handle day-to-day customer support tasks, ensuring customer satisfaction, and addressing customer inquiries. The role involves direct interaction with customers, analyzing their needs, and providing appropriate solutions to enhance their experience.
Qualifications
- Interpersonal Skills and Communication skills
- Customer Satisfaction and Customer Support experience
- Strong Analytical Skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively
- Experience in property management or customer service is a plus
#J-18808-Ljbffr
Customer Excellence Specialist employer: FirstPort (UK)
Contact Detail:
FirstPort (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Specialist
✨Tip Number 1
Familiarise yourself with FirstPort's services and values. Understanding their approach to property management and customer satisfaction will help you tailor your conversations during the interview, showing that you're genuinely interested in the company.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your interpersonal and communication skills. Think of specific situations where you successfully resolved customer issues or improved customer satisfaction, as these will be key in showcasing your fit for the role.
✨Tip Number 3
Practice active listening techniques. During the interview, showing that you can listen attentively and respond thoughtfully to questions will highlight your customer support skills and your ability to understand and address customer needs effectively.
✨Tip Number 4
Research common challenges in property management and customer service. Being able to discuss these challenges and how you would approach them can set you apart from other candidates and demonstrate your analytical skills.
We think you need these skills to ace Customer Excellence Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Excellence Specialist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer support or property management. Use specific examples to demonstrate your interpersonal skills and ability to enhance customer satisfaction.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure that your application is well-written and free of errors. Consider including a brief example of how you effectively communicated with a customer in a past role.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for FirstPort and how you can contribute to their mission of providing exceptional customer service.
How to prepare for a job interview at FirstPort (UK)
✨Showcase Your Interpersonal Skills
As a Customer Excellence Specialist, you'll be interacting with customers daily. Make sure to demonstrate your interpersonal skills during the interview by engaging with the interviewer, maintaining eye contact, and showing enthusiasm for helping others.
✨Prepare for Customer Scenarios
Expect questions that assess your ability to handle customer inquiries and complaints. Prepare examples from your past experiences where you successfully resolved issues or enhanced customer satisfaction, as this will highlight your relevant skills.
✨Highlight Analytical Skills
The role requires strong analytical skills to understand customer needs. Be ready to discuss how you've used data or feedback in previous roles to improve customer experiences or solve problems effectively.
✨Research FirstPort
Familiarise yourself with FirstPort's services and values. Understanding their approach to property management and customer service will allow you to tailor your responses and show genuine interest in the company during the interview.
