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- Tasks: Manage daily operations, ensure safety, and support community events for residents.
- Company: Join FirstPort, a leader in property management dedicated to exceptional service.
- Benefits: Enjoy competitive pay, private medical insurance, pension contributions, and gym discounts.
- Why this job: Make a real impact in residents' lives while building a vibrant community.
- Qualifications: Strong communication skills, customer service passion, and experience in health & safety required.
- Other info: Diversity is key; we welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
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In the event of an emergency, call the appropriate response team or authorities.
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Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors and to be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
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Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents. Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
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Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
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To ensure that the development diary is completed and to leave accurate and comprehensive handover notes for the permanent House Manager outlining any occurrences and actions taken.
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Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
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Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis.
Customer service – a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
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Communication – a natural communicator, with the ability to resolve issues and complaints effectively
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Health & Safety – an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
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IT – able to operate Microsoft Office applications, and confident in learning new systems
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Administration – organised, methodical and experience of keeping accurate records
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Personal – an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.
Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Relief Development Manager employer: FirstPort Ltd
Contact Detail:
FirstPort Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Development Manager
✨Tip Number 1
Familiarize yourself with the local community and its resources. Building relationships with local authorities, healthcare providers, and social workers can give you an edge in understanding the needs of residents and how to best support them.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues or complaints in previous roles. This will demonstrate your ability to handle challenging situations effectively.
✨Tip Number 3
Highlight your organizational skills by discussing your experience with maintaining records and managing contractors. Being methodical and detail-oriented is crucial for this role, so be ready to share specific instances where you've excelled in these areas.
✨Tip Number 4
Prepare to discuss your approach to building a sense of community among residents. Think about past experiences where you've facilitated social events or fostered connections, as this aligns perfectly with the responsibilities of the Relief Development Manager.
We think you need these skills to ace Relief Development Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Relief Development Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect the specific skills and experiences that are relevant to the role. Emphasize your customer service experience, communication skills, and any relevant health and safety knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service and your ability to build relationships. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Your IT Skills: Since the role requires proficiency in Microsoft Office and the ability to learn new systems, make sure to mention your IT skills clearly in your application. Provide examples of how you've used technology effectively in previous roles.
How to prepare for a job interview at FirstPort Ltd
✨Show Your Community Spirit
Emphasize your experience in building a sense of community. Share examples of how you've successfully organized social events or engaged with residents in previous roles.
✨Demonstrate Your Customer Service Skills
Prepare to discuss specific instances where you provided exceptional customer service. Highlight your ability to resolve issues and complaints effectively, as this is crucial for the role.
✨Highlight Your Health & Safety Knowledge
Be ready to talk about your understanding of health and safety protocols. Share any relevant experiences dealing with emergencies or challenging situations to showcase your preparedness.
✨Showcase Your Organizational Skills
Discuss your methods for keeping accurate records and managing multiple tasks. Provide examples of how you have maintained documentation and ensured compliance with internal procedures.
