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For Companies At a Glance
- Tasks: Support sales and lettings with admin, scheduling, and customer service tasks.
- Company: Join a dynamic property administration team in vibrant London offices.
- Benefits: Enjoy a fast-paced environment with opportunities for growth and development.
- Why this job: Be the heartbeat of operations and make a real impact every day!
- Qualifications: Looking for go-getters with strong customer service skills and multitasking abilities.
- Other info: No two days are the same—embrace the excitement of property management!
The predicted salary is between 28800 - 43200 £ per year.
Overview of Key Duties:
Administrative Support
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Document Management: Handling all documentation related to sales and lettings, including property listings, and pre tenancy agreements.
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Data Entry: Maintaining and updating databases with property listings, client information, and transaction details.
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Scheduling: Coordinating appointments and viewings for clients and agents, managing the office calendar.
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Correspondence: Managing incoming and outgoing communications, including emails, phone calls, and mail.
Customer Service
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Client Interaction: Greeting clients, answering inquiries, and providing information about properties and services.
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Problem Resolution: Addressing and resolving client issues or complaints promptly and professionally.
Operational Tasks
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Office Management: Ensuring the office is well-organised, stocked with necessary supplies, and maintaining a professional environment.
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Coordination: Acting as a liaison between the sales and lettings teams, ensuring effective communication and collaboration.
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Compliance: Ensuring all transactions and activities comply with relevant regulations and company policies.
Marketing and Sales Support
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Property Listings: Assisting in the preparation and updating of property listings, both online and in office windows.
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Promotional Activities: Supporting marketing initiatives, such as preparing brochures, managing social media accounts, and organising branch events.
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Reporting: Preparing and distributing sales and performance reports to management
Technology and Tools
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CRM Systems: Using customer relationship management systems to track interactions and manage client data.
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Software Proficiency: Being proficient in office software (e.g., Microsoft Office Suite) and any industry-specific tools.
Are you a go-getter with a passion for customer service? Do you thrive in fast-paced environments and love juggling multiple tasks? If you’re ready to make your mark in the vibrant world of property administration we want YOU! Our bustling offices across London are seeking a high-spirited Lettings Coordinator to be the heartbeat of our operations. Step into an exciting role where no two days are the same, and your contributions directly drive our success.
Office Coordinator - Lettings employer: FirstPort Ltd
Contact Detail:
FirstPort Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Coordinator - Lettings
✨Tip Number 1
Familiarize yourself with the property market in London. Understanding current trends, popular areas, and pricing can give you an edge during interviews and help you engage more effectively with clients.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves a lot of client interaction, being able to demonstrate your ability to handle inquiries and resolve issues will be crucial in impressing us.
✨Tip Number 3
Get comfortable with CRM systems and office software. Highlight any experience you have with these tools, as proficiency in them is essential for managing client data and communications effectively.
✨Tip Number 4
Show your organizational skills. Be prepared to discuss how you manage multiple tasks and prioritize effectively, as this role requires juggling various responsibilities in a fast-paced environment.
We think you need these skills to ace Office Coordinator - Lettings
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative support, customer service, and office management. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in fast-paced environments. Mention specific examples of how you've successfully managed multiple tasks or resolved client issues in the past.
Highlight Software Proficiency: Emphasize your proficiency in Microsoft Office Suite and any CRM systems you have used. This is crucial for the role, so provide examples of how you've utilized these tools in previous positions.
Showcase Communication Skills: Since the role involves managing correspondence and client interactions, highlight your strong communication skills. Provide examples of how you've effectively communicated with clients or colleagues in previous roles.
How to prepare for a job interview at FirstPort Ltd
✨Show Your Organizational Skills
As an Office Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples of how you've successfully organized schedules, managed documents, or coordinated events in the past.
✨Highlight Your Customer Service Experience
Since client interaction is key in this role, be ready to discuss your previous customer service experiences. Share specific instances where you resolved issues or provided exceptional service to clients.
✨Familiarize Yourself with Relevant Software
Make sure you know the basics of CRM systems and office software like Microsoft Office Suite. If you have experience with any industry-specific tools, mention them during the interview to showcase your technical proficiency.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss how you've handled challenges in previous roles. Employers will appreciate your ability to think on your feet and resolve issues promptly and professionally.
