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- Tasks: Support residents and ensure a safe, clean environment while managing contractors and events.
- Company: Join a community-focused organization dedicated to enhancing residents' lives.
- Benefits: Enjoy a collaborative work culture with opportunities for professional development and community engagement.
- Why this job: Make a real impact by fostering community spirit and providing exceptional customer service.
- Qualifications: Strong communication skills, customer service passion, and basic IT proficiency required.
- Other info: Ideal for those who thrive in dynamic environments and love building relationships.
The predicted salary is between 28800 - 43200 £ per year.
Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
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In the event of an emergency, call the appropriate response team or authorities.
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Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
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Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
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Arrange cover for holidays and illness where necessary
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Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
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Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
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Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
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Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in, where possible being present to welcome them.
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Complete your continuous professional development training and attend all training events/meetings as directed by your Estate Manager and Human Resources.
Customer service – a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
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Communication – a natural communicator, with the ability to resolve issues and complaints effectively
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Health & Safety – an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
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IT – able to operate Microsoft Office applications, and confident in learning new systems
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Administration – organised, methodical and experience of keeping accurate records
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Personal – an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.
Assistant Estate Manager employer: FirstPort Ltd
Contact Detail:
FirstPort Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Estate Manager
✨Tip Number 1
Familiarize yourself with the local community and the specific needs of residents in similar developments. This knowledge will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Highlight any previous experience in property management or customer service roles. Be ready to share specific examples of how you've successfully managed contractors or resolved resident issues.
✨Tip Number 3
Prepare to discuss your approach to health and safety, especially in emergency situations. Having a clear plan or examples of how you've handled such scenarios can set you apart.
✨Tip Number 4
Show your enthusiasm for community building by thinking of ideas for social events or initiatives that could enhance resident engagement. This proactive attitude will resonate well with the hiring team.
We think you need these skills to ace Assistant Estate Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in property management, customer service, or community engagement. Use specific examples that demonstrate your ability to maintain a safe and welcoming environment for residents.
Showcase Communication Skills: Since the role requires strong communication abilities, include examples of how you've effectively resolved issues or complaints in past positions. This will show that you can handle resident interactions with ease.
Demonstrate Organizational Skills: Detail your experience with administration and record-keeping. Mention any tools or systems you have used to stay organized and ensure accurate documentation, as this is crucial for the role.
Express Passion for Customer Service: Convey your enthusiasm for providing exceptional customer service. Share anecdotes that illustrate your commitment to creating a positive experience for residents and your proactive approach to problem-solving.
How to prepare for a job interview at FirstPort Ltd
✨Show Your Customer Service Passion
Make sure to highlight your passion for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to assist residents or clients, especially in face-to-face situations.
✨Demonstrate Communication Skills
Prepare to discuss how you effectively communicate with residents, their families, and local authorities. Think of instances where you resolved issues or complaints, showcasing your natural communication abilities.
✨Highlight Health & Safety Awareness
Be ready to talk about your understanding of health and safety protocols. Share any relevant experiences dealing with challenging or emergency situations, emphasizing your ability to remain calm and effective under pressure.
✨Emphasize Organizational Skills
Discuss your experience with administration and record-keeping. Provide examples of how you stay organized and methodical in your work, particularly when managing contractors and ensuring all tasks are completed on time.
