Assistant Estate Manager

FirstPort is a member of The Property Institute (TPI) (formerly ARMA & IRPM), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

Main Responsibilities

• Maintain a high profile around the development / office, ensure our residents are checked within our requirements.

• Carry out daily checks ensuring the building is safe and secure, Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times. Keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.

• Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.

• Encourage and support the formation of a Residents Association, and work with them to enhance the customer experience for residents, Helping build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.

• Build and maintain links with resident’s family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.

• In the event of an emergency, call the appropriate response team or authorities.

• Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.

• Work across your local peer team of Development Managers for advice and day to day support and travel to team / company meetings on a monthly / annual basis

• Customer service – a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.

• Communication – a natural communicator, with the ability to resolve issues and complaints effectively

• Health & Safety – an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations

• IT – able to operate Microsoft Office applications, and confident in learning new systems

• Administration – organised, methodical and experience of keeping accurate records

• Personal – an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

Our customers deserve the best and the same applies to our people. We’ll provide you with all the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.