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- Tasks: Support student-athletes in securing scholarships at US universities through exceptional client care.
- Company: FirstPoint USA is a top sports agency connecting talented athletes with universities across the US.
- Benefits: Enjoy 25 days annual leave, 8 public holidays, and your birthday off, plus personal development investment.
- Why this job: Join a dynamic team making a real impact on student-athletes' futures in a fast-paced environment.
- Qualifications: 2+ years in a customer-facing role, strong communication skills, and the ability to manage relationships.
- Other info: Be part of exciting athlete events and collaborate with a passionate team dedicated to success.
The predicted salary is between 28800 - 43200 £ per year.
FirstPoint USA is a leading sports agency dedicated to creating scholarship opportunities for talented student-athletes at universities across the United States. As the global leader in sports scouting and recruitment, FirstPoint works with over 2,500 US universities to increase their international reach and identify suitable sporting and academic talent on their behalf. Sports client administrators are responsible for a portfolio of clients, delivering both client care and support to help student-athletes and their families secure academic and sporting opportunities at US universities.
- Manage the initial aspect of the ‘scholarship journey’ for client and their families
- Provide exceptional customer service to ensure a first-class experience.
- Collaborate with clients to create and maintain their FirstPoint Profile for the scholarship process.
- Collect and organise necessary paperwork and footage for admissions.
- Identify problem areas and highlight concerns to appropriate members of staff if needed.
- Communicate clearly with clients, simplifying complex information effectively.
- Liaise effectively with other departments within FirstPoint regarding updates and client advancement through the FirstPoint USA program.
- Managing/organizing expectations of internal and external stakeholders
- Co-ordinate and help organise athlete events throughout the year.
THE CANDIDATE
- Strong interpersonal skills, with the confidence to establish trust and manage relationships with clients and their families.
- Proven ability to work well under pressure to meet tight deadlines in a fast-paced environment.
- Minimum of 2 years experience in a customer-facing role.
- Excellent written and verbal communication skills.
- You will have the ability to work independently and manage your own time effectively.
- Highly motivated, resilient, and empathetic, with strong time management abilities.
THE PACKAGE
As well as a competitive salary, investment in your personal development, you will have the opportunity to enjoy a variety of benefits:
- 25 days annual leave, 8 public holidays, (plus Christmas closure and your birthday off)
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Sports Client Administrator employer: FirstPoint International LTD.
Contact Detail:
FirstPoint International LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sports Client Administrator
✨Tip Number 1
Familiarise yourself with the scholarship process in the US. Understanding how scholarships work and what universities look for can help you communicate effectively with clients and demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully managed client relationships in the past. Be ready to discuss specific situations where you provided exceptional customer service or resolved conflicts.
✨Tip Number 3
Research FirstPoint USA and their approach to sports recruitment. Being knowledgeable about their mission and values will allow you to align your answers with their goals, making you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your time management strategies. Since the role requires managing multiple clients and deadlines, having a clear plan on how you prioritise tasks will demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Sports Client Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sports Client Administrator position at FirstPoint USA. Understand the responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Highlight relevant experience in customer-facing roles and any specific achievements that demonstrate your interpersonal skills and ability to work under pressure. Make sure your CV reflects how your background aligns with the requirements of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and your understanding of the scholarship process. Use specific examples from your past experiences to illustrate how you can provide exceptional client care and support.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and effective communication is key, so ensure your application is polished and professional.
How to prepare for a job interview at FirstPoint International LTD.
✨Showcase Your Interpersonal Skills
As a Sports Client Administrator, strong interpersonal skills are crucial. Be prepared to share examples of how you've built trust and managed relationships with clients in your previous roles. This will demonstrate your ability to connect with student-athletes and their families.
✨Demonstrate Your Customer Service Experience
Since the role requires exceptional customer service, think of specific instances where you went above and beyond for a client. Highlight your experience in a customer-facing role and how it has prepared you for this position.
✨Communicate Clearly and Effectively
You’ll need to simplify complex information for clients, so practice articulating your thoughts clearly. During the interview, focus on how you can convey important details about the scholarship process in an easy-to-understand manner.
✨Prepare for Fast-Paced Scenarios
The job involves working under pressure and meeting tight deadlines. Be ready to discuss how you've successfully managed your time and prioritised tasks in a fast-paced environment. This will show that you can handle the demands of the role.
