About The Role
Job Title: Nurse Manager
Reporting To: Registered Manager
Division: Home Care
Location: Field-based, Branch, and Home Working
Purpose of Role
The Nurse Manager is a Registered Nurse responsible for delivering clinical excellence across a caseload of complex care packages in the community. The role includes direct clinical oversight, hands‑on mentoring of care staff, risk management, and training delivery, with the objective of ensuring safe, person‑centred care aligned to CQC's Single Assessment Framework. Working flexibly across Servoca Plc, the Nurse Manager will play a pivotal role in shaping the quality and safety of services across complex care, homecare and recruitment as the business grows.
Key Responsibilities
Clinical Oversight & Accountability
- Hold clinical responsibility for a caseload of complex care packages, including assessment, implementation, and regular review.
- Conduct initial and ongoing clinical assessments, ensuring clients’ needs are fully understood and safely met at home.
- Develop person‑centred care plans and risk assessments, reviewing them in collaboration with clients, families, and the care team.
- Provide clinical leadership and contribute to service development initiatives in collaboration with the Managing Director and wider management team.
Staff Training & Competency
- Deliver and assess clinical training for care staff, including theory, practical instruction, and sign‑off of delegated clinical tasks (e.g. PEG, tracheostomy, medication administration).
- Maintain up‑to‑date clinical competencies, in line with NMC standards, for both self and team.
- Actively participate in 6–8 weekly patient safety and clinical governance reviews.
Service Support & Development
- Attend home visits regularly to provide mentorship, direct care, and reassurance to clients and families.
- Support the Registered Manager with clinical safeguarding, complaints investigation, and improvement planning.
- Provide professional input during CQC inspections, ICB audits, and council reviews as required.
- Lead or contribute to internal audits (e.g. MAR charts) and ensure clinical documentation and policies remain up to date and compliant.
Emergency & On-Call Support
- Be part of the clinical on‑call rota, responding to out‑of‑hours emergencies or unplanned incidents as needed.
- Attend and contribute to debriefs following critical incidents.
Key Working Relationships
- Registered Manager
- Recruitment & Compliance Teams
- Community Support Workers and Nurses
- ICBs, Local Authorities, CQC
About You
Person Specification
Essential
- NMC Registered Nurse (Adult), currently practicing
- Band 6–7 level clinical experience, ideally with ITU/complex care background
- Proven experience managing clients with complex needs (TDDI, LD, mental health, or physical disabilities)
- Skilled in developing, delivering, and assessing clinical training
- Full UK driving licence and willingness to travel
- Flexible, reliable, and comfortable working independently in the community
- Strong documentation, IT, and clinical audit skills
- Knowledge of CQC Single Assessment Framework and clinical governance
Desirable
- Experience supporting domiciliary care services
- Participation in external inspections (CQC, ICB)
- Leadership training or formal qualification
Note: This job description is not contractual and may be amended to meet the evolving needs of the business.
