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- Tasks: Build and maintain customer relationships while owning the sales process end to end.
- Company: FirstMind is a pioneering people-tech firm transforming talent management through big data analytics.
- Benefits: Gain operational experience in a hyper-growth start-up with unlimited growth potential and international exposure.
- Why this job: Join a dynamic team, work closely with the CEO, and fast-track your career in sales management.
- Qualifications: Proven sales experience, excellent communication skills, and a passion for building relationships are essential.
- Other info: Start as soon as possible and be part of a company backed by a leading European VC fund.
The predicted salary is between 28800 - 43200 £ per year.
Are you a proven Customer Success Associate with the track record to prove it? Do you want to take a step up from selling a product to building a company?ABOUT US FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics our tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants – we have helped identify, select, and coach them all.FirstMind is backed by Nova Group, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 17 successful portfolio companies to date.WHAT WE OFFER YOU Change the talent industry from the ground up, get in on the ground floor of a hyper-growth start-up, and learn what it means to build a business. You will run sales end to end, owning the most important commercial element of the company. We will push you (and expect you to push us) to ensure constant, rapid growth. More tangibly:An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe\\\’s most prolific and successful serial-entrepreneursOwn the sales process end to end – and learn what being the commercial lead for a company really meansA chance to work closely together with the CEO on our business development strategyUnlimited growth potential in our company – we strongly believe in and have a track record of promoting internally -(Fast-track to become sales manager 6-12 months)International exposure where you will expand your c-suite network across Our Group and get unique access to our network of leadersRESPONSIBILITIES Your responsibilities will be to:Develop, maintain and grow relationships with customersConsult, advise and coach customers including giving feedback as part of deliveriesHave full ownership over your pipeline and ensure it is never emptyDeal Execution – selling, proposing and closingEXPECTATIONS You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you\’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you:Can show outstanding results from a role within salesAre an excellent communicator especially verballyLove to build and nurture relationshipsGood networkerHave a natural ability to make people feel comfortable around youSTART As soon as possible.
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Customer Success Associate employer: FirstMind
Contact Detail:
FirstMind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Research FirstMind thoroughly before your interview. Understand their unique approach to people-tech and how they leverage big data analytics. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company.
✨Tip Number 2
Prepare specific examples from your past experiences that showcase your success in customer relationships and sales. Be ready to discuss how you've built and maintained these relationships, as this aligns closely with the responsibilities of a Customer Success Associate.
✨Tip Number 3
Network with current or former employees of FirstMind on LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Showcase your communication skills during the interview. Since the role requires excellent verbal communication, practice articulating your thoughts clearly and confidently. Consider role-playing common interview scenarios with a friend to refine your delivery.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Customer Success Associate at FirstMind. Tailor your application to highlight relevant experiences that align with these requirements.
Craft Your Motivation Statement: In your application, clearly articulate why you want to work at FirstMind. Use 5-10 lines to express your passion for the role and how it aligns with your career goals. Be genuine and specific about what excites you about the company.
Showcase Your Skills: When answering why you are the right person for the role, focus on your sales experience and relationship-building skills. Provide concrete examples of past successes in similar roles, demonstrating your ability to drive results and nurture client relationships.
Polish Your CV: Ensure your CV is up-to-date and tailored to the position. Highlight relevant achievements, particularly in sales and customer success. Use clear formatting and bullet points to make it easy to read, and include keywords from the job description.
How to prepare for a job interview at FirstMind
✨Showcase Your Customer Success Experience
Be prepared to discuss specific examples from your previous roles where you successfully built and maintained customer relationships. Highlight any metrics or achievements that demonstrate your impact on customer satisfaction and retention.
✨Demonstrate Your Communication Skills
As a Customer Success Associate, excellent communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter in the role to showcase your ability to consult and advise customers effectively.
✨Express Your Passion for Building Relationships
FirstMind values individuals who can nurture relationships. Share stories that illustrate your networking skills and how you've made others feel comfortable. This will show your potential employer that you align with their company culture.
✨Prepare Questions About the Company and Role
Research FirstMind and come prepared with insightful questions about their business model, growth strategy, and team dynamics. This not only shows your interest in the company but also demonstrates your proactive approach to understanding how you can contribute.
