At a Glance
- Tasks: Build and nurture customer relationships while owning the sales process end to end.
- Company: Join FirstMind, a pioneering people-tech firm backed by a leading European VC.
- Benefits: Unlimited growth potential, operational experience in a start-up, and international exposure.
- Other info: Fast-track opportunity to become a sales manager within 6-12 months.
- Why this job: Be part of a hyper-growth start-up and learn from successful entrepreneurs.
- Qualifications: Proven sales experience, excellent communication skills, and a passion for building relationships.
The predicted salary is between 30000 - 40000 £ per year.
Are you a proven Customer Success Associate with the track record to prove it? Do you want to take a step up from selling a product to building a company?
ABOUT US
FirstMind is a first of its kind people-tech firm – built on a foundation of big data analytics our tool creates a common language that lets people understand themselves, each other, and how best to work together. This drives better hiring decisions, personalised development pathways, and team construction at all levels of seniority, regardless of the industry. Athletes, military personnel, teachers, accountants – we have helped identify, select, and coach them all.
FirstMind is backed by Nova Group, a leading European VC fund with a very hands-on approach. Success across FinTech, Performance Marketing, Events Management, Media, and Real Estate is underpinned in a belief that people & processes are the key ingredients to success – as evidenced by 17 successful portfolio companies to date.
WHAT WE OFFER YOU
Change the talent industry from the ground up, get in on the ground floor of a hyper-growth start-up, and learn what it means to build a business. You will run sales end to end, owning the most important commercial element of the company. We will push you (and expect you to push us) to ensure constant, rapid growth.
- An opportunity for getting operational experience in a start-up and helping build a company from the inside, while learning from some of Europe's most prolific and successful serial-entrepreneurs.
- Own the sales process end to end – and learn what being the commercial lead for a company really means.
- A chance to work closely together with the CEO on our business development strategy.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally - (Fast-track to become sales manager 6-12 months).
- International exposure where you will expand your c-suite network across Our Group and get unique access to our network of leaders.
RESPONSIBILITIES
Your responsibilities will be to:
- Develop, maintain and grow relationships with customers.
- Consult, advise and coach customers including giving feedback as part of deliveries.
- Have full ownership over your pipeline and ensure it is never empty.
- Deal Execution - selling, proposing and closing.
EXPECTATIONS
You possess an unparalleled work ethic with a high sense of urgency. You have a relentless drive and desire to be the very best at what you do. You take ownership of everything you do, are proactive and follow through on commitments. Moreover, you’re humble and you share our passion for building and executing new businesses. Furthermore, we expect that you:
- Can show outstanding results from a role within sales.
- Are an excellent communicator especially verbally.
- Love to build and nurture relationships.
- Are a good networker.
- Have a natural ability to make people feel comfortable around you.
START
As soon as possible.
Customer Success Associate employer: FirstMind
At FirstMind, we pride ourselves on being a pioneering people-tech firm that not only values innovation but also fosters a dynamic and supportive work culture. As a Customer Success Associate, you will have the unique opportunity to shape the future of talent management while working closely with experienced entrepreneurs in a fast-paced start-up environment. With unlimited growth potential and a commitment to internal promotion, FirstMind is an excellent employer for those looking to make a meaningful impact and advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their mission, values, and recent achievements. This will not only impress them but also help you tailor your answers to show how you fit into their culture.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Success Associate role. Highlight your past successes and how they relate to what FirstMind is doing. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at FirstMind.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about the opportunity to help shape the future of our company.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in customer success and sales. Use specific examples that demonstrate your ability to build relationships and drive results, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Customer Success Associate role. Be personal, be engaging, and don’t forget to mention how your values align with ours at FirstMind.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at FirstMind
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to sales. Be ready to discuss your past achievements in terms of customer retention, upselling, or any relevant KPIs that demonstrate your impact.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build and maintain relationships with customers. Think of specific instances where you turned a challenging situation into a positive outcome, as this will resonate well with their focus on nurturing connections.
✨Understand FirstMind's Vision
Familiarise yourself with FirstMind’s mission and values. Being able to articulate how your personal goals align with their vision of transforming the talent industry will show your genuine interest and commitment to the role.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the company and the role. Inquire about their approach to customer success and how they measure growth, as this demonstrates your proactive mindset and eagerness to contribute.
