Technology Services Engineer II
Bristol, United Kingdom | Pax8
Join Pax8 in the UK as a Technology Services Engineer II and play a key role in delivering high-impact technical solutions while growing alongside a business at the forefront of the managed intelligence marketplace.
Why this role is exciting
This is more than a technical support role — it’s an opportunity to operate as a trusted expert, solving complex challenges and supporting partners with modern cloud technologies. At Pax8, you’ll grow alongside cutting‑edge innovation, including AI‑enabled tools, giving you space to build future‑ready skills while making a real impact from day one.
Our culture & what makes Pax8 different
At Pax8, culture isn’t just a statement — it’s how we operate every day. We’re passionate about collaboration, growth, and doing meaningful work that helps our partners succeed. You’ll be surrounded by a forward‑thinking team that embraces innovation and continuous learning, with support to develop your career and expand your expertise.
What you’ll be doing
- Delivering advanced technical support and guidance across cloud and managed service platforms
- Acting as a trusted advisor to partners, helping them resolve complex challenges efficiently
- Troubleshooting escalated issues and identifying root causes with a structured, analytical approach
- Driving continuous improvement by identifying trends, recommending solutions, and enhancing processes
- Collaborating with internal teams to share knowledge, improve service delivery, and elevate the customer experience
- Supporting adoption of new technologies, including AI‑driven capabilities, to improve outcomes for partners
The impact you’ll make
In this role, you’ll directly influence partner success by resolving critical challenges quickly and effectively. Your expertise will strengthen trust, improve outcomes, and help scale the quality of service Pax8 delivers globally.
What you’ll bring
- Proven experience supporting and troubleshooting modern cloud technologies and services
- Strong technical problem‑solving skills with the ability to diagnose and resolve complex issues
- Demonstrated ability to communicate technical concepts clearly to both technical and non‑technical audiences
- A collaborative mindset with a passion for helping others succeed
- Substantial experience working in a fast‑paced, customer‑focused environment
- A proactive approach to learning, adapting, and embracing new technologies
Inclusivity
We encourage you to apply even if you don’t meet 100% of the criteria. We’re committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United Kingdom.
Benefits
- £36,000 - £45,000
- Long term Incentive Plan (Stock Options)
- 25 days holiday (plus bank holidays)
- Private healthcare covered by Bupa
- Bupa dental plan
- Life Assurance
- Income Protection
- Royal London Workplace pension scheme – 5% employer contribution
- Pax8 Cycle to Work Support Scheme Available
- Dedicated time for training and personal development
- Unlimited access to LinkedIn LearningHealth & Wellbeing coaching support
- Fun and frequent company and team socials
Our Bristol Office
Our Bristol office is a vibrant, collaborative space designed to bring people together. With modern facilities and a focus on teamwork, it’s the perfect environment to connect, share ideas, and innovate. For this role, you’ll be based on a hybrid model, spending at least three days per week on site to maximise collaboration and engagement.
Equal Opportunities
Pax8 is an equal opportunities employer and welcomes individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes.
Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/
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