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- Tasks: Create a welcoming environment, sell tickets, and assist with journey planning.
- Company: FirstGroup, a leading transport provider with a focus on customer service.
- Benefits: Free travel passes, health benefits, and a supportive work culture.
- Other info: Great opportunity for personal growth and development in the transport industry.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills and ability to work independently or in a team.
The predicted salary is between 24000 - 30000 £ per year.
FirstGroup in Yeovil is searching for a Customer Sales Advisor to create a welcoming environment for customers. In this role, you will sell tickets, assist with journey planning, and ensure high standards of service.
Ideal candidates will possess strong communication skills and be adept at working independently and in a team.
The position offers various perks including free travel passes and health benefits.
Rail Customer Sales & Service Advisor in Yeovil employer: FirstGroup
Contact Detail:
FirstGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Customer Sales & Service Advisor in Yeovil
✨Tip Number 1
Get to know the company! Research FirstGroup and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, make sure you can confidently discuss your experiences and how you've provided excellent service in the past.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at FirstGroup.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Rail Customer Sales & Service Advisor in Yeovil
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you create a welcoming environment for customers, just like the role requires!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Sales Advisor position.
Tailor Your Application: Make sure to customise your application to reflect the job description. Mention your strong communication skills and your ability to work both independently and as part of a team – these are key traits we’re looking for!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FirstGroup
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would create a welcoming environment for customers and handle any tricky situations. Think about examples from your past experiences that showcase your communication skills.
✨Familiarise Yourself with Journey Planning
Since you'll be assisting with journey planning, it’s a good idea to understand the basics of ticket sales and public transport routes in Yeovil. This will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Teamwork and Independence
Prepare to talk about times when you've successfully worked both independently and as part of a team. Highlight specific instances where your contributions made a difference, as this role requires a balance of both skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or what a typical day looks like for a Customer Sales Advisor. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.