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- Tasks: Be the friendly face of the station, helping customers travel with confidence.
- Company: Join GWR, a leading rail company transforming travel experiences.
- Benefits: Enjoy health perks, lifestyle discounts, and free travel passes.
- Other info: Flexible working and a commitment to diversity and inclusion.
- Why this job: Make every journey special while gaining valuable customer service experience.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 24000 - 28000 £ per year.
Be the friendly face of the station—welcoming customers, selling tickets, and helping people travel with confidence.
Key Responsibilities
- Deliver excellent customer service
- Sell tickets and services accurately and efficiently
- Support customers with queries and journey planning
- Maintain ticket machines and complete basic admin tasks
What we're looking for
- Customer service experience
- Strong communication & attention to detail
- Confident, proactive, and calm under pressure
- Able to work independently and as part of a team
Roster
Shifts between 07:00 – 19:00. Working across all days, including weekends and bank holidays. Due to the shift pattern, applicants must be 18 years of age or older to apply.
What to Expect
After submitting your application, you'll complete an online Situational Judgement Test (recommended on a laptop/computer). Shortlisted candidates will be invited for a competency-based interview. Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 3-week training programme in Swindon.
About GWR
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel. We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.
Perks & Benefits
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
Our Commitment to Inclusion
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know. GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher.
Customer Sales Advisor in Yeovil employer: FirstGroup
Contact Detail:
FirstGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor in Yeovil
✨Tip Number 1
Get to know the company! Research GWR and its values. When you understand what makes us tick, you can tailor your approach in interviews and show how you fit right in with our mission to transform rail travel.
✨Tip Number 2
Practice makes perfect! Before your competency-based interview, think of examples from your past experiences that showcase your customer service skills. We want to hear about times you’ve gone above and beyond for customers!
✨Tip Number 3
Stay calm and collected during the Situational Judgement Test. It’s all about showing your thought process and how you handle different scenarios. Take your time and think through each situation carefully.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It shows you’re genuinely interested in joining our team and helps you stand out from the crowd.
We think you need these skills to ace Customer Sales Advisor in Yeovil
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've made customers feel valued and supported, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate attention to detail, so make sure your writing is free from typos and errors. A well-structured application speaks volumes about your communication skills!
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Use keywords from the description to demonstrate that you understand the role and how you fit into our team at GWR.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you'll be able to track your application status. Plus, it shows us you're keen to join the GWR family!
How to prepare for a job interview at FirstGroup
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about past experiences where you provided excellent service, resolved conflicts, or helped someone with a query. Be ready to share specific examples that highlight your ability to stay calm under pressure and communicate effectively.
✨Familiarise Yourself with GWR
Do some research on GWR and its values. Understand their commitment to exceptional service and how they aim to transform rail travel. This will not only help you answer questions more confidently but also show your genuine interest in being part of their team.
✨Practice Situational Judgement Scenarios
Since you'll be completing a Situational Judgement Test, practice similar scenarios beforehand. Think about how you would handle various customer situations, from selling tickets to assisting with journey planning. This will help you think on your feet during the actual test and interview.
✨Prepare Questions for Your Interviewers
Have a few thoughtful questions ready to ask your interviewers. This could be about the training programme, team dynamics, or how GWR supports its employees. Asking questions shows your enthusiasm for the role and helps you gauge if it's the right fit for you.