At a Glance
- Tasks: Provide excellent customer service and sell tickets at various stations.
- Company: Join GWR, a leading rail company transforming travel experiences.
- Benefits: Enjoy health perks, discounts, free travel, and a supportive work environment.
- Other info: Flexible working and commitment to diversity make GWR a great place to work.
- Why this job: Be part of a team that makes every journey special for passengers.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 20000 - 25000 € per year.
We are looking for a friendly, reliable and customer-focused individual to join our station team across North Somerset. Starting and finishing your shift at Bristol Temple Meads Station, you will travel to Nailsea & Backwell or Yatton stations to provide ticket sales and customer service cover where required.
Key Responsibilities
- Deliver excellent customer service
- Sell tickets using mobile ticketing equipment
- Provide travel information and assistance
- Maintain a safe, clean, and welcoming station environment
- Complete ticket sales and cash handling accurately
- Follow safety procedures at all times
Qualifications
- Strong communication and customer service skills
- Ability to work independently and as part of a team
- Good attention to detail and numerical ability
- Calm, professional, and adaptable approach
- Positive attitude and willingness to learn
Shift Pattern
Monday to Friday, 05:45 – 10:15 including Bank Holidays. Travel time between stations is included within shift hours. Due to the shift pattern, applicants must be 18 years of age or older to apply.
What to Expect
After submitting your application, you'll complete an online Situational Judgement Test (recommended on a laptop/computer). Shortlisted candidates will be invited for a competency-based interview. Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 3-week training programme in Swindon.
About GWR
At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales and London. With some of the UK's newest trains and a commitment to exceptional service, we are transforming rail travel. We believe rail is more than just transport – it's a relaxing, efficient, and enjoyable experience. That's why we're looking for people who will help us revalue rail and make every journey special.
Perks & Benefits
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share-saving schemes, payroll giving.
- Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.
Our Commitment to Inclusion
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Customer Sales Advisor in West Town employer: FirstGroup
At GWR, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and promotes employee growth. As a Customer Sales Advisor, you'll enjoy a range of benefits including health and wellbeing support, travel perks, and opportunities for professional development, all while working in the vibrant environment of Bristol Temple Meads Station and its surrounding areas.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in West Town
✨Tip Number 1
Get to know the company! Research GWR and understand their values and mission. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing excellent service, think of scenarios where you can demonstrate your ability to handle different customer situations. Role-playing with a friend can be super helpful!
✨Tip Number 3
Be ready for that Situational Judgement Test! Familiarise yourself with common customer service scenarios and how to approach them. This will boost your confidence and help you ace the test when it comes time to apply.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on your email for updates and be prepared for that competency-based interview – practice makes perfect!
We think you need these skills to ace Customer Sales Advisor in West Town
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and customer-focused nature in your words.
Tailor Your Application:Make sure to read the job description carefully and highlight how your skills match what we're looking for. Mention your strong communication skills and any experience in customer service to catch our eye!
Keep It Clear and Concise:We appreciate a well-structured application. Use clear language and keep your sentences short and to the point. This shows us that you have good attention to detail, which is super important for this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive it and can get back to you quickly. Plus, it’s super easy to do!
How to prepare for a job interview at FirstGroup
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you provided excellent service or resolved a difficult situation. This will help you demonstrate your ability to handle customer interactions effectively.
✨Familiarise Yourself with the Role
Take some time to understand the key responsibilities of a Customer Sales Advisor. Be ready to discuss how you would sell tickets, provide travel information, and maintain a welcoming environment. Showing that you know what the job entails will impress the interviewers.
✨Practice Situational Judgement Tests
Since you'll be completing an online Situational Judgement Test, it’s a good idea to practice similar tests beforehand. This will help you get comfortable with the format and improve your decision-making skills under pressure.
✨Show Your Positive Attitude
During the interview, let your positive attitude shine through. Employers love candidates who are adaptable and willing to learn. Share examples of how you've approached challenges with a can-do mindset, as this aligns perfectly with the values of GWR.
