At a Glance
- Tasks: Welcome guests, sell tickets, and ensure a smooth experience at the London Cable Car.
- Company: First London Cableway, offering unique urban travel experiences across the River Thames.
- Benefits: Competitive pay, generous holidays, travel discounts, and health support.
- Other info: Flexible shifts with opportunities for growth in a vibrant environment.
- Why this job: Join a fun team and create memorable experiences for visitors while enjoying stunning views.
- Qualifications: Strong teamwork, positive attitude, and excellent customer service skills required.
The predicted salary is between 27852 - 27852 £ per year.
About Us
First London Cableway, a FirstGroup subsidiary, operates the London Cable Car for Transport for London which connects the Royal Docks with the Greenwich Peninsula. The cable car opened in 2012, as the first and only urban cable car in the UK, providing a unique way of travelling across the River Thames and the opportunity to experience incredible views. Our team of colleagues not only helps up to 2,500 customers per hour to travel but also offers an exciting experience to include children’s activities, historical displays, a VR experience, and teddy‑bear making workshops. In addition, there is a café and gift shop based on the south side of the Thames for our customers to enjoy. With special events ran throughout the year, and the option to private hire the mezzanine level of the Cable Car Experience, the London Cable Car provides an exciting experience for all. The London Cable Car provides accessible step‑free access, to ensure the exciting experience can be enjoyed by all wishing to travel.
About the job
Delivering the highest standards of service for all the guests and ensuring that all guests are greeted and made to feel welcome. Responsible for selling tickets and maximising revenue through upselling, working both within the ticket office and outside managing the gate‑line by checking and validating tickets to ensure a smooth and efficient guest experience. Supporting site management with Health & Safety issues, queue management, emergency incident plans, first aid and fire marshalling.
Your main responsibilities will be:
- Actively participate in all areas of the London Cable Car Terminals managed by the Front of House team; entrance to the Terminals, gate‑line, platform, ticket office and other external locations.
- Successfully maximise sales targets, contributing to an increase in sales of the Value for Money tickets and packages: round trips, River joint tickets, VIP fast track, retail and any other packages to be introduced to the Cable Car.
- Proactive in ensuring any guest complaints are dealt with immediately with a can‑do approach ensuring that they leave satisfied.
- Work constantly towards achieving a 5‑star level of customer service (Customer Satisfaction Survey 98%+).
- Provide accurate information to guest queries, fare pricing, local transport links and places of interest in the surrounding area.
- Ensure a constant high level of personal presentation and that the uniform standards are always adhered to.
- Excellent cash handling record, confident and in line with the financial procedures and till reconciliation, consistency in adhering to the London Cable Car Cash Handling Policy.
- Attend all training sessions to improve/refresh knowledge and gain a strong understanding of policies and procedures.
- Aid the Guest Experience Manager in organising paperwork & photocopying, maintaining stationary/ticket supplies in the ticket office, safe counts and financial checks and other requirements within reason.
- Assist the Group Bookings Department by checking daily the groups due to arrive, completing a group boarding pass and preparing marketing material.
- Excellent time management skills.
- Provide assistance within the Cable Car Experience café, Teddy Mountain, retail and meet and greet.
- Responsible for the safe handling and service of alcohol, delivering the champagne experience in a professional and engaging manner while ensuring compliance with licensing regulations.
- Carry out any other reasonable duties requested by management to support the smooth running of the operation.
As a minimum, you will need to have:
- Strong team player with the ability to work collaboratively in a fast‑paced environment.
- Positive, proactive attitude with a focus on delivering excellent guest service.
- Strong numerical and reporting skills.
- Understanding of how to drive sales and positive guest experience.
- Works in a systematic, methodical and orderly way.
- Communicates problems and challenges early, involving the right people.
- Is health, safety and wellbeing conscious.
- Cash handling – desirable.
- Manages and maintains quality and productivity of their work.
- Seeks opportunities to learn and share knowledge.
- Experience in a similar role in a visitor attraction.
About the location
London Cable Car, North Greenwich.
Working pattern
This role is working 5 days out of 7, on a shift pattern. Shift patterns vary from 06:30 – 00:00.
FirstGroup’s vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
Your benefits
- Competitive Pay & Generous Holidays
- Travel Offers Discounts & Offers
- Health & Wellbeing
- Employee Assistance Programme
- Pension Plans
- Employee Share Plans
Welcome Host - Seasonal Role employer: FirstGroup
At First London Cableway, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer service excellence. Our seasonal Welcome Hosts enjoy competitive pay, generous holidays, and a range of benefits including travel discounts and health support, all while working in a unique location that provides breathtaking views of the River Thames. With opportunities for personal growth and development, our team members are empowered to create memorable experiences for our guests in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host - Seasonal Role
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the London Cable Car and its unique offerings. This will help you connect with the team and show that you're genuinely interested in being part of their exciting experience.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, especially in a role where personal presentation is key. Plus, it shows that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and what we’re looking for, so you can tailor your approach and stand out from the crowd.
We think you need these skills to ace Welcome Host - Seasonal Role
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the unique experiences we offer at the London Cable Car.
Tailor Your Application:Make sure to tailor your application to highlight your relevant experience and skills. Focus on customer service, teamwork, and any previous roles in visitor attractions that showcase your ability to deliver a 5-star experience.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at FirstGroup
✨Know the Company Inside Out
Before your interview, take some time to research First London Cableway. Understand their mission, values, and the unique experience they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Welcome Host, excellent guest service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your proactive attitude and how you handled any complaints or challenges with a positive approach.
✨Demonstrate Team Spirit
This role requires strong teamwork, so be ready to discuss how you've collaborated with others in fast-paced environments. Share specific instances where you contributed to a team goal or helped a colleague, showcasing your ability to work well under pressure.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Think of scenarios related to health and safety, queue management, or cash handling. Practising your responses will help you feel more confident during the interview.
