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- Tasks: Welcome passengers and provide exceptional at-seat refreshment service on weekends.
- Company: Join a dynamic team focused on enhancing customer journeys with outstanding service.
- Benefits: Enjoy free rail travel, healthcare, pension, and retail discounts.
- Why this job: Perfect for those with weekday commitments, offering flexible training and a fun work environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: This is a registration of interest; no live roles available yet.
The predicted salary is between 12739 - 16665 £ per year.
Are you passionate about delivering exceptional customer service? We are looking for friendly and enthusiastic individuals to enhance our passengers' weekend journeys, perfect for those with weekday commitments.
What's in It for You?
- Salary: £12,739 (first six months), rising to £16,665.50 after successfully completing training and probation (London weighting allowance of £1,793)
- Hours: 17.5 per week (Saturday & Sunday)
- Annual Leave: 13 days per year
- Comprehensive Training - We set you up for success!
- 2 weeks of full-time classroom training in Swindon followed by onboard training at your base location, with flexibility based on your learning pace
- Excellent Benefits: Free rail travel, pension, healthcare plan, retail discounts & more!
As a Weekend Customer Host, You Will:
- Provide a warm welcome and outstanding at-seat refreshment service
- Enhance customers' journeys with exceptional service
- Work onboard, engaging with passengers and creating a positive experience
What We're Looking For:
- Customer service experience
- A passion for delivering exceptional experiences
- Flexibility to work all weekends and bank holidays
- A proactive approach - customers always come first!
- Strong communication skills and the ability to work independently or as part of a team
- Preferred: Cash handling and food safety experience
Additional Information:
You must live within 45-60 minutes of the station and be able to get to work without relying on public transport (staff parking isn't always guaranteed at our stations). The selection process includes an assessment centre with group activities showcasing your customer service skills. If successful, you'll be invited to a 1-2-1 interview with the hiring team; this could be on the same day or scheduled later.
THIS ADVERT IS TO REGISTER YOUR INTEREST ONLY - WE DO NOT CURRENTLY HAVE ANY LIVE ROLES.
Weekend Customer Host employer: FirstGroup
Contact Detail:
FirstGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Host
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding our commitment to exceptional customer service will help you align your approach during the assessment centre and showcase how you can contribute to enhancing passengers' journeys.
✨Tip Number 2
Practice your communication skills in a group setting. Since the selection process includes group activities, being able to articulate your thoughts clearly and engage positively with others will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you provided outstanding customer service or handled challenging situations effectively.
✨Tip Number 4
Showcase your flexibility and proactive attitude. Be ready to discuss how you can adapt to different situations and prioritise customer needs, as these qualities are essential for a Weekend Customer Host role.
We think you need these skills to ace Weekend Customer Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Weekend Customer Host. Tailor your application to highlight relevant experience in customer service and your passion for enhancing customer journeys.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've delivered exceptional service in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a great fit for the position, focusing on your flexibility to work weekends and your proactive approach to customer service.
Prepare for the Assessment Centre: Since the selection process includes an assessment centre, practice group activities that showcase your customer service skills. Think about scenarios where you had to engage with customers and how you created positive experiences.
How to prepare for a job interview at FirstGroup
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to enhance a customer's experience.
✨Demonstrate Flexibility and Proactivity
Highlight your ability to work weekends and bank holidays, as well as your proactive approach to customer service. Discuss how you can adapt to different situations and ensure customers always come first.
✨Prepare for Group Activities
Since the selection process includes group activities, practice working collaboratively with others. Be ready to showcase your communication skills and how you can contribute positively to a team environment.
✨Know the Company and Role
Research the company and understand the role of a Weekend Customer Host. Familiarise yourself with their values and what they expect from their employees, so you can align your answers during the interview.
