Weekend Customer Host

Are you passionate about delivering exceptional customer service? We\’re looking for friendly and enthusiastic individuals to enhance our passengers\’ weekend journeys, perfect for those with weekday commitments.
What\’s in It for You?
Salary: £12,739 (first six months), rising to £16,665.50 after successfully completing training and probation (London weighting allowance of £1,793)
Hours: 17.5 per week (Saturday & Sunday)
Annual Leave: 13 days per year
Comprehensive Training – We set you up for success!

• 2 weeks of full-time classroom training in Swindon
• Followed by up onboard training at your base location and hours (your home station)

Excellent Benefits: Free rail travel, pension, healthcare plan, retail discounts & more!
As a Weekend Customer Host, You Will:
Provide a warm welcome and outstanding at-seat refreshment service
Enhance customers\’ journeys with exceptional service
Work onboard, engaging with passengers and creating a positive experience
What We\’re Looking For:
• Customer service experience
• A passion for delivering exceptional experiences
• Flexibility to work all weekends and bank holidays
• A proactive approach-customers always come first!
• Strong communication skills and the ability to work independently or as part of a team
• Preferred: Food safety experience
Additional Information:
You must live within 45-60 minutes of the station and be able to get to work without relying on public transport (staff parking isn\’t always guaranteed at our stations).
The selection process includes an assessment centre with group activities showcasing your customer service skills. If successful, you\’ll be invited to a 1-2-1 interview with the hiring team this could be on the same day or scheduled later.