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- Tasks: Deliver exceptional customer service and manage ticket sales at train stations.
- Company: Leading transport provider in the UK with a focus on customer experience.
- Benefits: 35-hour work week, travel benefits, and comprehensive training.
- Why this job: Join a supportive team and enhance your communication skills while helping customers.
- Qualifications: Strong communication skills and a full driver's license required.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 28000 - 42000 £ per year.
A leading transport provider in the UK is seeking a Customer Sales Advisor to deliver exceptional service and manage ticket sales across multiple locations.
Responsibilities include:
- Proactive customer service
- Routine maintenance of ticket machines
- Reporting faults
Applicants should possess strong communication skills and a full driver's license. The role offers a 35-hour work week with additional travel benefits and comprehensive training, providing a supportive environment for all team members.
Train Station Customer Experience Specialist employer: FirstGroup
Contact Detail:
FirstGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Station Customer Experience Specialist
✨Tip Number 1
Get to know the company! Research their values and recent news. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. It’ll help you feel more confident when chatting with potential customers or interviewers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Train Station Customer Experience Specialist
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure to highlight your experience in customer service. Use clear and friendly language in your application to reflect the kind of interaction we expect with our customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific experiences that relate to managing ticket sales and providing proactive customer service.
Be Honest About Your Driving Experience: As a full driver’s license is required, be upfront about your driving experience. If you’ve had any relevant roles that involved travel or driving, make sure to include those details to show us you’re ready for the road!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at FirstGroup
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle various customer scenarios, especially in a busy train station environment. Think about examples from your past experiences that showcase your ability to provide exceptional service.
✨Familiarise Yourself with Ticketing Systems
Since you'll be managing ticket sales and maintenance of ticket machines, it’s a good idea to research common ticketing systems used in the transport industry. If possible, try to get hands-on experience or at least understand how they work so you can speak confidently about them during the interview.
✨Showcase Your Communication Skills
Strong communication is key for this role. Prepare to demonstrate your ability to communicate clearly and effectively. You might want to practice answering questions out loud, focusing on clarity and conciseness, as well as how you can adapt your communication style to different customers.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving, especially in high-pressure situations. Think of specific examples where you successfully resolved issues for customers or improved processes. This will show your potential employer that you can handle the challenges of the role.
