At a Glance
- Tasks: Provide top-notch customer service and assist with ticket sales and journey planning.
- Company: Join a vibrant team at a busy travel station.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Perfect for students looking for part-time work with growth potential.
- Why this job: Be the friendly face that helps people travel confidently every day.
- Qualifications: Previous customer service experience and great communication skills.
The predicted salary is between 20000 - 25000 € per year.
Be the friendly face of the station—welcoming customers, selling tickets, and helping people travel with confidence.
Key Responsibilities
- Deliver excellent customer service
- Sell tickets and services accurately and efficiently
- Support customers with queries and journey planning
- Maintain ticket machines and complete basic admin tasks
What we're looking for
- Customer service experience
- Strong communication
Customer Sales Advisor in Somerset employer: FirstGroup
As a Customer Sales Advisor, you will thrive in a dynamic and supportive work environment that values your contributions and fosters personal growth. Our commitment to excellent customer service is matched by our dedication to employee development, offering training and advancement opportunities that empower you to excel in your role. Join us at our vibrant station location, where teamwork and a friendly atmosphere make every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Somerset
✨Tip Number 1
Get to know the company! Research our values and what we stand for. When you understand our mission, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable handling queries and selling tickets. The more you practice, the more confident you'll be during the real deal.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've delivered excellent customer service. We love hearing about how you've made a difference for customers in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're keen and ready to jump in as our next Customer Sales Advisor!
We think you need these skills to ace Customer Sales Advisor in Somerset
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience in your application. We want to see how you've made customers feel welcome and supported in the past!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you would with a customer at the station.
Tailor Your Application:Take a moment to tailor your application to the role of Customer Sales Advisor. Mention specific skills that relate to selling tickets and helping customers with their journey planning.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at FirstGroup
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think of examples from your past experiences where you provided excellent service, resolved issues, or went the extra mile for a customer. This will show that you understand the importance of customer satisfaction.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member. Focus on how you articulate your thoughts and ensure you can explain your previous experiences in a way that highlights your communication strengths.
✨Familiarise Yourself with Ticketing Systems
If you have any experience with ticketing systems or similar software, be sure to mention it. If not, do a bit of research on common ticketing processes and how they work. Showing that you’re proactive about learning can really impress the interviewers.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or how you prioritise tasks during busy periods. Prepare your answers using the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
