At a Glance
- Tasks: Lead change initiatives and ensure compliance with ISO standards in a dynamic contact centre.
- Company: FirstGroup, a leading transport provider with a focus on innovation and excellence.
- Benefits: Competitive pay, free bus travel, and a pension scheme.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Shape the future of change management while making a real impact in a fast-paced environment.
- Qualifications: Experience in change management and stakeholder engagement in fast-paced settings.
The predicted salary is between 40000 - 50000 £ per year.
FirstGroup is looking for a Change Manager to drive key initiatives in their Contact Centre based in Sheffield. This role involves shaping and evolving change management frameworks to ensure compliance with ISO standards while advocating for best practices.
The successful candidate will have experience in fast-paced environments, managing stakeholders, and overseeing multiple change initiatives.
Benefits include competitive pay, free bus travel, and a pension scheme.
Change Manager - ISO & Governance Lead (Contact Centre) in Sheffield employer: FirstGroup
FirstGroup is an excellent employer that values innovation and compliance, offering a dynamic work environment in Sheffield where you can make a real impact as a Change Manager. With competitive pay, free bus travel, and a robust pension scheme, employees enjoy a supportive culture that prioritises professional growth and development, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager - ISO & Governance Lead (Contact Centre) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FirstGroup on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching ISO standards and change management frameworks. We want to show that you’re not just a fit for the role, but that you’re passionate about driving change in the Contact Centre.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We need to demonstrate how you've managed stakeholders and led change initiatives in the past – it’s all about showcasing your experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Change Manager - ISO & Governance Lead (Contact Centre) in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Change Manager role. Highlight your experience with ISO standards and change management frameworks, as these are key for us at FirstGroup.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've managed stakeholders and driven change initiatives in fast-paced environments.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to demonstrate how you’ve successfully implemented change and improved processes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at FirstGroup
✨Know Your ISO Standards
Make sure you brush up on ISO standards relevant to change management. Being able to discuss how these standards apply to the role will show that you’re not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Highlight specific situations where you navigated challenges and achieved buy-in for change initiatives, as this is crucial for the Change Manager position.
✨Demonstrate Adaptability in Fast-Paced Environments
Think of instances where you thrived in a fast-paced setting. Be ready to share stories that illustrate your ability to adapt quickly and manage multiple change initiatives simultaneously, which is key for this role at FirstGroup.
✨Ask Insightful Questions
Prepare thoughtful questions about FirstGroup’s current change initiatives and their approach to governance. This shows your genuine interest in the company and helps you understand how you can contribute to their goals.
