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- Tasks: Ensure smooth station operations, from train dispatch to ticket sales and travel info.
- Company: Join a dynamic team in the railway industry focused on customer service.
- Benefits: Flexible shifts, autonomy, and a chance to make a real impact.
- Other info: 18 hours per week with a rotating schedule, including weekends.
- Why this job: Perfect for those who love customer interaction and thrive in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service required.
The predicted salary is between 12 - 15 £ per hour.
Join Our Team as a Train Dispatcher and Ticket Seller! Are you customer-focused and looking for a dynamic role in the railway industry? As a Train Dispatcher and Ticket Seller, you'll play a key role in ensuring smooth station operations, from train dispatch and ticket sales to providing real-time travel information and maintaining a safe, clean environment. This role involves regular lone working, offering autonomy and responsibility.
What We're Looking For?
- Passion for customer service and strong communication skills
- Ability to work independently and as part of a team
- Confident decision‑making and attention to detail
- Ability to handle numerical tasks and documentation
Working Pattern
- 18 hours per week, 10:00 – 16:00 shifts
- Week 1: Thursday, Friday, Saturday
- Week 2: Monday, Tuesday, Wednesday
- Rotating pattern, includes weekends
Service Delivery Assistant & Ticket Office employer: FirstGroup
Contact Detail:
FirstGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Assistant & Ticket Office
✨Tip Number 1
Network like a pro! Reach out to people in the railway industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, consider role-playing scenarios with friends or family. This will help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Show off your decision-making skills! During interviews, be ready to share examples of how you've made quick decisions in past roles. This will demonstrate your ability to handle the responsibilities of a Train Dispatcher.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Service Delivery Assistant & Ticket Office
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your responses to the job description. We’re looking for specific examples that show you can handle the responsibilities of a Train Dispatcher and Ticket Seller.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details!
How to prepare for a job interview at FirstGroup
✨Know Your Customer Service Stuff
Brush up on your customer service skills before the interview. Think of examples where you've gone above and beyond for a customer, as this role is all about ensuring a great experience for passengers.
✨Show Off Your Communication Skills
Prepare to demonstrate your strong communication abilities. Practice explaining complex information clearly and concisely, as you'll need to provide real-time travel info to customers in an easy-to-understand way.
✨Be Ready for Decision-Making Scenarios
Expect questions that test your decision-making skills. Think of situations where you had to make quick decisions independently, especially under pressure, as this role involves a lot of lone working.
✨Get Familiar with Numerical Tasks
Since you'll be handling ticket sales and documentation, brush up on your numerical skills. Be prepared to discuss how you manage cash handling and ensure accuracy in your work.