Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure timely customer information during operations and disruptions in real-time rail.
- Company: FirstGroup, a leader in transport services with a focus on customer experience.
- Benefits: Competitive salary, pension scheme, employee assistance, and travel discounts.
- Other info: Join a dynamic team with opportunities for growth in the transport industry.
- Why this job: Be the voice of customer support and enhance travel experiences every day.
- Qualifications: Understanding of railway operations and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
FirstGroup is hiring a Service Delivery Controller in Newcastle upon Tyne to ensure the timely provision of customer information during routine operations and disruptions. The role requires a deep understanding of railway operations and compliance with industry standards.
Responsibilities include:
- Managing communication via various channels
- Supporting customer experience initiatives
The position offers competitive benefits, including a pension scheme, employee assistance program, and travel discounts.
24/7 Customer Info Controller – Real-Time Rail Ops in Newcastle upon Tyne employer: FirstGroup
Contact Detail:
FirstGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Customer Info Controller – Real-Time Rail Ops in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research FirstGroup's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Info Controller, you'll need to convey information clearly and effectively. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won't find anywhere else.
We think you need these skills to ace 24/7 Customer Info Controller – Real-Time Rail Ops in Newcastle upon Tyne
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand what a Service Delivery Controller does. Dive into the job description and highlight key responsibilities. This will help us see how your experience aligns with the role.
Tailor Your Application: Don’t just send a generic CV and cover letter! We want to see how your skills and experiences specifically relate to the railway operations and customer information management. Personalise your application to stand out!
Showcase Your Communication Skills: Since the role involves managing communication across various channels, make sure to highlight your communication skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at FirstGroup
✨Know Your Railway Operations
Make sure you brush up on your knowledge of railway operations and industry standards. Understanding how disruptions affect customer information flow will show that you're serious about the role and can think on your feet.
✨Master Communication Channels
Familiarise yourself with the various communication channels used in customer service. Be ready to discuss how you would manage information dissemination during routine operations and disruptions, as this is key to the role.
✨Showcase Customer Experience Initiatives
Think of examples where you've improved customer experience in previous roles. Be prepared to share these stories, as they demonstrate your commitment to enhancing customer satisfaction, which is crucial for FirstGroup.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the position and the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you, too!