At a Glance
- Tasks: Lead and supervise Park & Ride operations while ensuring top-notch customer service.
- Company: Join a diverse team committed to safety and community engagement.
- Benefits: Enjoy free bus travel, discounts, life cover, and a matched pension scheme.
- Other info: Flexible hours in a dynamic 24/7 environment with great career progression.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Customer service experience and management skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an individual with strong customer service and interpersonal skills to oversee and lead the effective utilisation of SZC Park and Ride locations, ensuring all locations are fully and appropriately covered at all times. You will provide leadership to parking attendants, ensuring operations are delivered in line with enforcement processes and procedures and you will be responsible for balancing operational compliance with customer service, ensuring that the needs of customers and local residents are fully met.
Summary of role & main responsibilities:
- Lead and supervise operational activities across Park & Ride sites and local towns/village
- Champion health, safety and security standards, ensuring full team compliance
- Manage staff rotas and annual leave planning to maintain effective coverage
- Resolve day-to-day operational issues, escalating key risks with proactive solutions
- Oversee the Parking Team, ensuring accurate checks, reporting, and communication of campaigns
- Maintain accurate records of car park scans, fly-parking incidents, and shift reports
- Represent the organisation at community, council, and client meetings
- Communicate key messages from weekly briefings and ensure actions are delivered by the team
- Deliver outstanding customer service and act as a role model for company values and behaviours
- Engage, support and mentor colleagues, with awareness of wellbeing and mental health
- Support travel inductions, run operational reports, and present data as required
- Mentor DRIVE Academy colleagues and support development and career progression
- Champion colleague engagement initiatives, including survey action plans
- Ensure compliance with all company policies, procedures, and reasonable management requests
Skills & experience:
- Essential: Excellent knowledge of Microsoft Office based packages, Management/Team Leader experience, Customer Service background, A flexible approach to working hours as we are a 24/7 business
- Desirable: Knowledge of domestic and EU driving regulations
Qualifications & knowledge:
- Essential: Driving Licence
- Desirable: L3 Team Leader qualification, PCV licence holder, Knowledge of the transport sector
All employees must be willing to undergo the Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate. These checks help ensure the honesty and integrity of individuals working at a Nuclear Licensed Site or with sensitive nuclear information. SPS Bus welcomes applicants from all backgrounds and is committed to diversity and inclusion regardless of gender, race, religion, disability, sexual orientation, or age.
Parking Supervisor in Ipswich employer: FirstGroup
As a Parking Supervisor at our Park and Ride locations, you will join a dynamic team that prioritises customer service and operational excellence. We offer a supportive work culture with numerous benefits, including a matched pension scheme, free local travel for you and your family, and opportunities for professional growth through mentoring and development programmes. Our commitment to employee wellbeing is reflected in our 24/7 Employee Assistance Programme and engagement initiatives, making us an excellent employer for those seeking a rewarding career in a community-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Parking Supervisor in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport sector or customer service fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show up and shine! Attend local job fairs or community events related to transport and customer service. It's a great way to meet potential employers face-to-face and make a lasting impression.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know what opportunities might be available!
✨Tip Number 4
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend to boost your confidence and nail that interview!
We think you need these skills to ace Parking Supervisor in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Parking Supervisor role. Highlight your customer service experience and any leadership roles you've had, as these are key to what we're looking for.
Show Off Your Skills:Don’t forget to mention your proficiency with Microsoft Office and any relevant qualifications. We want to see how your skills align with our needs, so be specific about your experiences!
Be Personable:Since this role involves a lot of interaction with customers and team members, let your personality shine through in your application. Share examples of how you've provided outstanding customer service in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at FirstGroup
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond to help a customer or resolve an issue. This will show that you understand the importance of customer satisfaction in the role of a Parking Supervisor.
✨Demonstrate Leadership Experience
Prepare to discuss your management or team leader experience. Be ready to share how you've successfully led a team, managed rotas, or resolved operational issues. This will help the interviewers see that you have the skills to oversee parking attendants effectively.
✨Familiarise Yourself with Compliance Standards
Brush up on health, safety, and security standards relevant to the transport sector. Being able to discuss these topics confidently will demonstrate your commitment to compliance and operational excellence, which is crucial for this role.
✨Engage with Community and Team Dynamics
Think about how you would represent the organisation at community meetings and engage with your team. Prepare to talk about your approach to mentoring colleagues and promoting wellbeing, as these are key aspects of the role that the interviewers will be looking for.
