HR Operations Administrator

First Rail London (FRL) is the train operating company responsible for running the London Overground network under a concession agreement with Transport for London (TfL). The concession began in May 2026. First Rail London is part of FirstGroup, one of the leading rail operators and one of the largest bus operators in the UK.

We are looking for a highly organised and detail-oriented HR Administrator to join our HR team. This role is ideal for someone with strong administrative skills who is confident in accurate minute taking. You will play a key role in supporting the smooth running of HR processes, ensuring confidentiality, accuracy and compliance at all times.

Key Responsibilities

• Minute Taking & Meetings
  • Attend a range of HR meetings (including employee relations, governance and formal meetings)
  • Produce clear, accurate and timely minutes, capturing key discussions, decisions and actions
  • Manage meeting schedules, agendas and follow-up actions
  • Maintain secure and well-organised records of meeting documentation.
• Subject Access Requests (SARs)
  • Act as a key administrative support for Subject Access Requests under UK GDPR
  • Log, track and coordinate SARs to ensure statutory deadlines are met
  • Collate information from multiple systems and stakeholders
  • Ensure data is handled sensitively, confidentially and in line with data protection legislation.
• General HR Administration
  • Support the HR team with general administrative tasks
  • Maintain accurate employee records and HR systems
  • Prepare correspondence and documentation
  • Handle confidential information with professionalism and discretion.

About You

Essential

• Proven experience in an administrative or HR support role
• Strong experience of minute taking, ideally in formal or sensitive meetings
• Excellent attention to detail
• Strong organisational skills and ability to manage deadlines
• High level of discretion and understanding of confidentiality.

Desirable

• Experience supporting or processing Subject Access Requests
• Knowledge of UK GDPR and data protection principles
• Previous experience working in HR.

We all belong at First Rail London. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.