At a Glance
- Tasks: Provide ticket sales and exceptional customer service while travelling to various stations.
- Company: Join FirstGroup, a leading transport company with a focus on customer satisfaction.
- Benefits: Enjoy a Free GWR Travel pass and health wellbeing perks.
- Other info: Must be 18 or older; perfect for those seeking flexible work opportunities.
- Why this job: Meet new people and explore different places while making a difference in customer experiences.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
FirstGroup is seeking a friendly and reliable individual for a customer service role at GWR. Starting and finishing at Bristol Temple Meads Station, you will travel to various stations, providing ticket sales and customer service.
The ideal candidate will have strong communication skills, a positive attitude, and the ability to work independently.
Benefits include a Free GWR Travel pass and health wellbeing perks. Applicants must be 18 or older.
Rail Ticket Sales & Customer Service Advocate in Hampshire employer: FirstGroup
FirstGroup is an excellent employer that values its employees by offering a supportive work culture and opportunities for personal growth. Working as a Rail Ticket Sales & Customer Service Advocate at GWR not only provides the chance to engage with customers in a dynamic environment but also includes fantastic benefits such as a Free GWR Travel pass and health wellbeing perks, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Rail Ticket Sales & Customer Service Advocate in Hampshire
✨Tip Number 1
Make sure to research FirstGroup and GWR before your interview. Knowing their values and services will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when dealing with real customers.
✨Tip Number 3
Dress smartly for your interview. First impressions matter, especially in customer-facing roles. A neat appearance shows that you take the opportunity seriously and are ready to represent GWR well.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available there to help you land the job.
We think you need these skills to ace Rail Ticket Sales & Customer Service Advocate in Hampshire
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and reliable nature shine through. We want to see your positive attitude and how you connect with people, so don’t be afraid to show a bit of your personality!
Highlight Relevant Experience:Make sure to mention any previous customer service roles or experiences that showcase your strong communication skills. We love seeing how you've made customers happy in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at GWR!
How to prepare for a job interview at FirstGroup
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a rail context. Be ready to discuss how you would handle common scenarios, like dealing with difficult customers or managing ticket sales during peak times.
✨Show Off Your Communication Skills
Since this role requires strong communication, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as friendly and approachable.
✨Demonstrate Your Positive Attitude
FirstGroup values a positive attitude, so be sure to convey enthusiasm for the role. Share examples from your past experiences where your positivity made a difference, whether in customer interactions or teamwork.
✨Research GWR and FirstGroup
Familiarise yourself with GWR's services and values. Understanding their mission will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
