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- Tasks: Provide top-notch customer service and sell tickets while ensuring station upkeep.
- Company: Join a dynamic team at GWR, committed to inclusivity and growth.
- Benefits: Enjoy free rail travel, health care, discounts, and ongoing development opportunities.
- Why this job: Make a difference in customer experiences while working in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and a full driver's licence required.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 42000 £ per year.
Overview
About the job: Working on your own as a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensure that customer requirements are met and exceeded. You will be responsible for the day to day upkeep of the station raising faults as appropriate. You will also carry out a daily security check, providing mobility impaired passengers with assistance onto and off trains and during the winter months you will be expected to keep the station clear of ice and snow and to administer ice melt products to keep the area safe for the customers.
Responsibilities
- Providing the highest level of customer service and being proactive to customer needs
- Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner
- Maximising opportunities for increased sales at ticket offices by adopting selling techniques and offering enhanced products to customers
- Carrying out routine maintenance and cleaning of ticket machines and IT equipment
- Accurately completing all accountancy and other associated documentation
- Maintaining TVMs at the station
- Applying winter weather precautions as required
- Reporting faults at the station and ensuring these are rectified
Qualification & Essential Skills
- Comfortable working on your own
- Able to deliver exceptional front-line customer service
- Understand customer requirements and expectations
- A self-starter with a can-do attitude
- Confident when decision making
- Able to remain calm yet directive in a crisis
- Able to work to strict procedures
- As a minimum you will need to have the ability to work independently
- Good manual handling skills
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- Customer Service Experience
- A full driver's licence with access to a vehicle
Location
You will be working as cover support for ticket offices at North Camp, Crowthorne, Reading West Mortimer and Bramley. Where this is not required you will work out of Reading Sales office.
Working pattern
The role will average 35-hour working week including weekend working. You would need to be able to be at each of the above locations from around 0600. In recognition of these variable locations you will be paid an enhanced allowance.
Additional information
You will be required to have your own transport as you will be required to drive to these ticket offices to ensure they open on time.
The Reward
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We all belong at GWR
This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Customer Service Advisor - Relief Cover, Reading employer: FirstGroup
Contact Detail:
FirstGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Relief Cover, Reading
✨Tip Number 1
Get to know the company! Research GWR and understand their values, especially around customer service and inclusivity. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or unexpected situations. Role-playing with a friend can help you feel more confident when it comes to decision-making on the spot.
✨Tip Number 3
Network like a pro! Connect with current or former GWR employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from GWR.
We think you need these skills to ace Customer Service Advisor - Relief Cover, Reading
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any previous customer service experience. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Tailor Your Application: Make sure to customise your application for this specific role. Mention the key responsibilities from the job description and explain how your experience aligns with them. This shows us that you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FirstGroup
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've gone above and beyond for customers in the past. This role is all about meeting and exceeding customer needs, so showing that you understand this will set you apart.
✨Familiarise Yourself with the Products
Make sure you know the full range of tickets and services offered. Being able to confidently discuss these during your interview will demonstrate your enthusiasm and preparedness. It shows you're not just looking for any job, but that you're genuinely interested in this one.
✨Showcase Your Problem-Solving Skills
Think of a time when you faced a challenge in a customer service role. Prepare to explain how you handled it calmly and effectively. This will highlight your ability to remain composed under pressure, which is crucial for this position.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position, plus it gives you a chance to see if the company is the right fit for you.
