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- Tasks: Train and assess drivers to ensure safe and efficient train operations.
- Company: First Rail Stirling is a new rail operator focused on transforming train travel across the UK.
- Benefits: Enjoy free travel, discounts, a pension scheme, and access to a digital GP.
- Why this job: Join a diverse team committed to safety and customer service in a dynamic environment.
- Qualifications: Must be 21+, hold a European Train Driving Licence, and live within 60 minutes of Preston.
- Other info: We promote inclusivity and welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
First Rail Stirling is a brand-new enterprise and start-up rail operator that will run an exciting long-haul train service crossing the entire country. The service will run from London to Stirling, reuniting Stirling with a direct service to the West Coast of England during the day. We are transforming the way people think about train travel, empowering our team from different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, and sustainable.
We would like to make our Customer Driver Instructor positions as attractive as possible to women and attract more women into rail. We are proud to be among train operators creating more opportunities for women.
About the role
The primary purpose of the Customer Driver Instructor is to ensure all drivers and trainee drivers develop and maintain the necessary competence to safely operate the trains Lumo Stirling run, keeping to a strict schedule whilst keeping customers and colleagues safe. To achieve this, driver instructors produce and deliver training both in the classroom and through practical handling on trains. Instructors assess competence, carry out assessments and coaching interventions. Instructors are also called on to carry out briefings, incident investigations, and take part in on-call duties.
The broader purpose of the Customer Driver Instructor role includes promoting safety, punctuality, security, information, cleanliness and customer service through all avenues; challenging poor practice and recognising excellent performance. Instructors may be required to carry out customer service duties as and when required and model customer ambassador qualities to colleagues both within and outside of the driver function. Instructors act as role models for Apprentice Customer Drivers, Trainee Customer Drivers and Customer Drivers. They demonstrate a passion for operational excellence, an engaging personality and a strong sense of pride in delivering industry leading customer experience in line with our customer needs.
About you
- Do you have fantastic time management skills with the ability to work alone and focus on concentrating in a safety conscious environment?
- Are you able to follow instructions when the need for safety is paramount, always?
- Do you have excellent communication skills and enjoy working within an environment with strict procedures and protocols?
- Do you enjoy assisting colleagues and customers in the interests of safety and customer service?
If so, this role could be an excellent career opportunity for you!
You will be a qualified Customer Driver holding the European Train Driving Licence. You will be qualified to drive 222 trains although you may be required to drive other types of trains and if so, training will be provided. You will be able to operate tablet and other electronic devices required in the course of the customer driver's duties. Additionally, you will need to hold a successful and valid DBS check certificate.
As a minimum you will need to have:
- You must be 21 years of age or older as this is an industry requirement.
- You will need to live within 60 minutes travel time to the depot, which is located at Preston, without using public transport when it is not available. The safety responsibilities make this requirement a necessity.
- The ability to work shifts of varying start times, including weekends and night shifts.
- You will be required to drive our traction lines 222 trains or any other type of train, for which we will provide you with training.
About the location
You will need to live within a 60 minute commute to Preston.
The Reward
- Defined Contribution Pension Scheme – We will pay in a minimum of 10% (5% employee contribution and 5% employer contribution) to a maximum total contribution of 20%.
- Employee Assistance Programme.
- Travel Offers – Free travel on Lumo services and travel offers for bus and rail tickets and Day Rover Rail tickets at a discounted price for friends and family (after 6 months of service).
- Shopping & Lifestyle Discounts.
- Discounted Gym Membership.
- Employee Share Plans (Save as you Earn and Buy as you Earn).
- Access to a digital GP 24/7.
We are committed to making Lumo-Stirling an inclusive place of work that ensures we deliver a railway that is inclusive for our customers. Our vision for Lumo-Stirling is to provide an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion, and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
We reserve the right to close this vacancy early if we receive a high volume of applications.
Customer Driver Instructor employer: FirstGroup
Contact Detail:
FirstGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Driver Instructor
✨Tip Number 1
Familiarise yourself with the specific training and safety protocols that First Rail Stirling emphasises. Understanding their approach to customer service and safety will help you align your experience with their expectations during any discussions.
✨Tip Number 2
Network with current or former employees of First Rail Stirling, especially those in similar roles. They can provide insights into the company culture and what they look for in a Customer Driver Instructor, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your experiences in customer service and how you've handled challenging situations. Highlighting your ability to maintain safety while providing excellent service will resonate well with the hiring team.
✨Tip Number 4
Showcase your commitment to inclusivity and diversity, as First Rail Stirling values these principles. Be ready to share examples of how you've contributed to a positive and inclusive environment in your previous roles.
We think you need these skills to ace Customer Driver Instructor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Driver Instructor. Highlight your passion for customer service and safety in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise your qualifications, such as holding a European Train Driving Licence and any previous training or instructing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your commitment to safety, customer service, and how you can contribute to creating an inclusive environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FirstGroup
✨Show Your Passion for Customer Service
As a Customer Driver Instructor, your enthusiasm for customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Safety Awareness
Safety is paramount in this role. During the interview, highlight your understanding of safety protocols and provide examples of how you've prioritised safety in your past experiences, especially in high-pressure situations.
✨Communicate Clearly and Effectively
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you would convey important information to both colleagues and customers.
✨Emphasise Time Management Skills
Given the nature of the role, strong time management is key. Prepare to discuss how you manage your time effectively, especially when juggling multiple responsibilities or working under tight schedules.
