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- Tasks: As a Conductor, you'll ensure a safe and enjoyable journey for passengers while providing top-notch customer service.
- Company: Join GWR, a leading railway network known for its commitment to customer experience and sustainability.
- Benefits: Enjoy free rail travel, health care plans, discounts, and a supportive team environment.
- Why this job: Be part of a diverse team transforming train travel into a relaxing and efficient experience.
- Qualifications: You need front-line customer service experience and the ability to handle challenging situations.
- Other info: Shifts include weekends and bank holidays; must live within 60 minutes of the depot.
The predicted salary is between 30000 - 42000 £ per year.
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GWR is the proud custodian of Brunel\’s railway – one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK\’s top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,500 people from diverse backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient and sustainable.
About the team
Conductors are part of the On Train team and work alongside colleagues from Revenue Protection, particularly our Ticket Examiners. You will also liaise with the driver of the train and station colleagues.
What is the job?
As a Conductor, you will deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You\’ll be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.
What are the main responsibilities?
- To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
- To be visible to our customers, providing information and help in a friendly and reassuring way.
- To manage the safety and operational activities of the train.
- To check and sell tickets, providing information and assistance as required.
- To ensure a safe, clean, and pleasant environment is maintained.
What are you looking for?
If you can say “Yes” to these questions, you might be just the person for the job!
Are you passionate and proactive about delivering outstanding customer service?
Are you determined to always perform well and be proud to portray a professional image?
Can you be flexible in your working with the ability to work a variety of shifts including weekends and bank holidays?
Would you be comfortable with working in a strictly regulated industry with many rules and procedures?
Are you able to stay cool, calm, and collected when things don\’t go to plan?
What do I need?
- An understanding of customers\’ needs.
- The ability to build relationships and work as part of a team.
- Experience of front-line customer service.
- The confidence to manage challenging situations.
Where is the job?
The position is based in our depot at Fratton, just a short walk from the station. This is where you will start and end your shifts.
What else do I need to know?
Thisjob is being advertised to fill existing vacancies and to create a talent pool ready to fill predicted future vacancies.
The shifts include early starts and late finishes as well as weekends and bank holidays. You will be working an average of 35 hours a week. Starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this. You must live within 60 minutes travelling time of the depot. You need to be 18 or older to apply for this position.
The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and an employee assistance programme.
The basic rate of pay duringyour training is £25,501 and this rises to a basic rate of £37,251 once you are productive.
Weall belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
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Conductor employer: FirstGroup
Contact Detail:
FirstGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conductor
✨Tip Number 1
Familiarise yourself with GWR's values and customer service ethos. Understanding what they stand for will help you align your responses during any interviews or discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to demonstrate your customer service skills through real-life examples. Think of situations where you've gone above and beyond for customers, as this will highlight your passion for delivering outstanding service.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires working weekends and bank holidays, showing that you're adaptable and willing to work varied hours will make you a more attractive candidate.
✨Tip Number 4
Research the safety regulations and operational procedures relevant to train travel. Being knowledgeable about these aspects will not only impress during interviews but also demonstrate your commitment to maintaining a safe environment for passengers.
We think you need these skills to ace Conductor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Conductor at GWR. Highlight your customer service experience and ability to manage safety and operational activities in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your front-line customer service experience and any relevant teamwork skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Use specific examples from your past experiences to demonstrate how you meet the requirements listed in the job description.
Showcase Flexibility: In your application, mention your willingness to work various shifts, including weekends and bank holidays. This shows that you are adaptable and ready to meet the demands of the role.
How to prepare for a job interview at FirstGroup
✨Show Your Passion for Customer Service
As a Conductor, delivering outstanding customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing a world-class experience.
✨Demonstrate Flexibility and Adaptability
The role requires working various shifts, including weekends and bank holidays. Highlight your ability to adapt to changing situations and your willingness to work flexible hours. Share any experiences where you successfully managed unexpected changes.
✨Emphasise Teamwork Skills
Conductors work closely with other team members, so it's important to showcase your ability to collaborate effectively. Discuss past experiences where you worked as part of a team, particularly in high-pressure environments.
✨Prepare for Safety and Operational Questions
Safety is a top priority in this role. Familiarise yourself with basic safety protocols and be ready to discuss how you would handle challenging situations while ensuring the safety of passengers. This shows that you understand the importance of regulations in the industry.