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- Tasks: Ensure smooth station operations as a Train Dispatcher and Ticket Seller.
- Company: Join a dynamic railway team focused on customer service.
- Benefits: Health cash plan, gym discounts, free travel pass, and more.
- Other info: Flexible working with a commitment to diversity and inclusion.
- Why this job: Gain autonomy while making a real impact in the railway industry.
- Qualifications: Strong communication skills and ability to work independently.
The predicted salary is between 12 - 15 £ per hour.
Join Our Team as a Train Dispatcher and Ticket Seller! Are you customer-focused and looking for a dynamic role in the railway industry? As a Train Dispatcher and Ticket Seller, you'll play a key role in ensuring smooth station operations, from train dispatch and ticket sales to providing real-time travel information and maintaining a safe, clean environment. This role involves regular lone working, offering autonomy and responsibility.
What We're Looking For?
- Passion for customer service and strong communication skills
- Ability to work independently and as part of a team
- Confident decision‑making and attention to detail
- Ability to handle numerical tasks and documentation
Working Pattern
18 hours per week, 10:00 – 16:00 shifts
Week 1: Thursday, Friday, Saturday
Week 2: Monday, Tuesday, Wednesday
Rotating pattern, includes weekends and bank holidays
Applicants must be 18 years of age or older to apply.
What to Expect?
After submitting your application, you will complete an online Situational Judgement Test. Shortlisted candidates will be invited to complete an online assessment – Train Dispatch Multi‑Tasking Test. The candidate who passes this stage will be invited for a competency‑based interview. Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 3‑week training programme in Swindon.
Perks & Benefits
- Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.
- Lifestyle: Costco membership, bike scheme, retail discounts.
- Financial: Pension, share‑saving schemes, payroll giving.
- Travel: Free GWR Travel pass, discounted Friends and Family tickets, Eurostar and European rail travel.
Our Commitment to Inclusion
We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Service Delivery Assistant & Ticket Office in Castle Cary employer: FirstGroup
Contact Detail:
FirstGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Assistant & Ticket Office in Castle Cary
✨Tip Number 1
Get to know the company! Research GWR and understand their values, especially around customer service and inclusion. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Before your competency-based interview, think of examples from your past experiences that showcase your decision-making skills and attention to detail. We want to hear how you've handled situations that relate to the role.
✨Tip Number 3
Don’t underestimate the power of a good first impression! Dress smartly for your interview and be punctual. A confident and friendly attitude can go a long way in showing that you’re the right fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen on joining us at GWR!
We think you need these skills to ace Service Delivery Assistant & Ticket Office in Castle Cary
Some tips for your application 🫡
Show Your Customer Service Passion: Make sure to highlight your love for customer service in your application. We want to see how you connect with customers and ensure they have a great experience, so share any relevant examples!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that match the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Train Dispatcher and Ticket Seller role. It shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at FirstGroup
✨Know Your Customer Service Basics
Since this role is all about customer service, brush up on your customer interaction skills. Think of examples where you've gone above and beyond for a customer, as these will come in handy during the interview.
✨Familiarise Yourself with Train Dispatch Operations
Do a bit of research on what train dispatching involves. Understanding the basics of how trains are dispatched and the importance of safety and punctuality will show your enthusiasm for the role.
✨Prepare for Competency Questions
Expect questions that assess your decision-making and attention to detail. Prepare specific examples from your past experiences that demonstrate these skills, especially in situations where you had to work independently.
✨Practice Numerical Tasks
Since the job involves handling numerical tasks, practice basic maths and documentation skills. You might be asked to solve problems on the spot, so being comfortable with numbers will give you an edge.