Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional on-board customer service and hospitality.
- Company: Join GWR, a company committed to outstanding customer experiences.
- Benefits: Enjoy free rail travel, competitive salary, healthcare, and 32 days annual leave.
- Other info: Flexible shifts required; full training provided for your success.
- Why this job: Make every journey special while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in customer service and teamwork; no formal qualifications needed.
The predicted salary is between 26344 - 34464 £ per year.
Are You Ready to Lead On Board Customer Experience? Do you thrive in a fast paced environment where every day is different? Are you passionate about delivering a world class customer experience and leading others to do the same? Join Us as a Lead Customer Host.
We are looking for enthusiastic Lead Customer Hosts to join our On-Board Catering team. In this exciting role, you will take the lead in delivering outstanding hospitality to our customers, ensuring our on board service exceeds expectations every time. You will be the face of GWR hospitality, supporting colleagues, taking initiative, and making every journey special.
What's in It for You?
- Salary: £26,344.00 (first six months), rising to £34,464.00 on completion of training and probation
- Hours: 35 per week, inclusive of weekends and bank holidays
- Annual Leave: 32 days per year
- Comprehensive training: Your journey with us begins with thorough training to set you up for success. Depending on your previous experience and any training you have already completed, our Training Team will provide a personalised plan before your first day. Once in the role, our Onboard Services Peer Training Team will support you as you settle in and continue to develop.
- Excellent benefits: Free rail travel, pension, healthcare plan, discounts and more
What You Will Do
- Deliver an exceptional on board customer service experience
- Lead and support On Board Hosts, ensuring high standards of presentation and service
- Operate EPOS systems and handle cash responsibly
- Communicate updates and manage customer expectations, particularly during disruption
- Ensure safety and security procedures are followed at all times
- Maintain stock levels and manage onboard product displays
- Be a positive ambassador for GWR
Working Pattern
You must be flexible and able to work shifts, including early mornings, evenings, weekends and bank holidays. Travel between locations may be required. You will need to live within 45 to 60 minutes of the station for this role.
What We Are Looking For (Minimum Criteria)
- Experience of delivering front line customer service
- Experience of working as part of a team
- Experience of working within a regulated industry or following set guidelines and procedures
- Strong numeracy and literacy skills appropriate to the role
- Exceptional communication and people skills
- Ability to deliver a world class customer experience
- Understanding of customer needs and expectations
- Ability to make confident decisions within given authority
- Knowledge of GWR products and conditions of sale or willingness to learn
- Knowledge of railway timetables and fares or willingness to learn
No formal qualifications are required, full training is provided.
Our Commitment to Inclusion
We all belong at GWR. We are proud to celebrate diversity and to provide equal opportunities for everyone, regardless of age, gender, LGBTQIA, ethnicity, religion, or disability.
Customer Host in Bristol employer: FirstGroup
Contact Detail:
FirstGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host in Bristol
✨Tip Number 1
Get to know the company! Research GWR and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to find you.
We think you need these skills to ace Customer Host in Bristol
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about delivering a world-class experience and making every journey special.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. If you've worked in a fast-paced environment or have experience in hospitality, shout about it! We love seeing how your background fits with our values.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the Lead Customer Host role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FirstGroup
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share specific examples of how you've delivered exceptional service in the past. Think about situations where you went above and beyond for a customer, as this will show your passion for creating a world-class experience.
✨Showcase Your Team Spirit
Since teamwork is key in this role, prepare to discuss your experiences working in a team. Highlight how you’ve supported colleagues or taken the lead in previous roles. This will demonstrate that you can contribute positively to the On Board Hosts team.
✨Familiarise Yourself with GWR
Do some homework on GWR’s services, products, and values. Understanding their mission and what they stand for will help you align your answers with their expectations and show that you're genuinely interested in the company.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, especially around handling customer complaints or disruptions. Practice your responses to these scenarios, focusing on how you would maintain high standards of service and ensure customer satisfaction.