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- Tasks: Assist passengers and ensure a smooth journey for all.
- Company: Join GWR, a leading railway network with a commitment to customer service.
- Benefits: Enjoy health perks, travel discounts, and a supportive work environment.
- Other info: Flexible working and full training provided for successful applicants.
- Why this job: Be the face of our service and make a real impact on customers' journeys.
- Qualifications: Customer-facing experience and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Who are we? GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
Join Our Team & Make a Difference! We're looking for passionate and proactive individuals to assist our passengers, ensuring a smooth and accessible journey for all. As part of our station team, you'll provide hands‑on support, including helping customers with luggage, deploying ramps for wheelchair users, and offering travel information.
What You'll Do?
- Deliver outstanding customer service
- Assist passengers, especially those with additional needs
- Handle luggage and deploy ramps for accessibility
- Maintain a visible presence and bring a safe environment
What You Need?
- Experience in a customer-facing role
- Strong communication and teamwork skills
- Confidence in handling various situations
- Ability to use smartphone technology
- Ability to carry out the physical aspects of the role
Shift Pattern?
Working on a rota basis between 06:30 and 22:30, with shifts of approximately 4 hours per day, Monday to Saturday. This role includes regular weekend and bank holiday working. Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.
Additional Information?
This is a talent pool vacancy aimed at filling upcoming opportunities.
What to Expect?
After submitting your application, you'll complete an online assessment (recommended on a laptop/computer). Shortlisted candidates will be invited for a competency‑based interview tentatively scheduled week commencing 11 May 2026. Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 2‑week training programme in Swindon.
Perks & Benefits?
- Health & Wellbeing: Health Cash Plan, health screenings, Employee Assistance Program, gym discounts.
- Lifestyle: Bike scheme, retail discounts, Costco membership.
- Financial: Pension, share‑saving schemes, payroll giving.
- Travel: Free GWR travel pass, discounted tickets for friends and family, and discounts on Eurostar and European rail travel.
Our Commitment to Inclusion: We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Ready to be the face of our service and make a real impact on our customers? Apply now and take the next step in your career! GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!
Customer Care Assistant in Bristol employer: FirstGroup
Contact Detail:
FirstGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant in Bristol
✨Tip Number 1
Get to know GWR and its values! Research the company culture and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about assisting passengers, think of scenarios where you might need to handle different situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be proactive in your application! Instead of just waiting for an interview, reach out to current employees on LinkedIn. Ask them about their experiences and any tips they might have. It shows initiative and can give you insider knowledge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be able to keep track of your application status and any upcoming opportunities directly from us.
We think you need these skills to ace Customer Care Assistant in Bristol
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and making their journeys smoother.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles. We love seeing how your past experiences can contribute to our mission of providing outstanding service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for upcoming opportunities.
How to prepare for a job interview at FirstGroup
✨Know the Company
Before your interview, take some time to research GWR. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Care Assistant, your ability to provide outstanding service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your communication skills and how you handle challenging situations with grace.
✨Demonstrate Teamwork
GWR values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you worked as part of a team to achieve a common goal, especially in customer-facing scenarios.
✨Prepare for Competency Questions
Since the interview will be competency-based, practice answering questions that start with 'Tell me about a time when...' or 'Give an example of...'. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.