Great Western Railway (GWR) is seeking a Social Media Customer Support Advisor in Swindon on a full-time 18-month fixed-term contract. You’ll respond to posts across Facebook, X, WhatsApp and Instagram, delivering clear, helpful responses and guiding customers in real time.
Based in Milford House, Swindon with some home working, the role requires excellent grammar, a customer-service mindset and the ability to stay calm under pressure during busy periods; you’ll join a team that values a
#J-18808-LjbffrSocial Media Support Champion — Hybrid & Flexible in Swindon employer: FirstGroup plc
GWR, as part of FirstGroup plc, is an exceptional employer that champions a dynamic and inclusive work culture in the heart of London Paddington. With a strong focus on employee growth and development, we offer unique opportunities to engage in innovative retail initiatives within the railway sector, all while enjoying the flexibility of hybrid working arrangements. Join us to be part of a forward-thinking team that values your contributions and prioritises customer satisfaction.
