At a Glance
- Tasks: Lead operations across depots, ensuring excellent customer service and team performance.
- Company: Join a dynamic team at a leading transport company in the Midlands.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Opportunity to mentor and develop a high-performing team in a supportive environment.
- Why this job: Make a real impact by fostering a customer-centric culture and driving operational excellence.
- Qualifications: Proven leadership skills and a passion for safety are essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Stoke‑On‑Trent (preferred) or Worcester
Contract: Full‑time, permanent
We have a fantastic opportunity for an Operations Manager to the Midlands leadership team overseeing our Adderley Green & Worcester depots on a full‑time permanent basis. You must be willing to travel between the two depots.
Reporting to the General Manager, the Operations Manager is accountable for all aspects of operational performance for the depot. As a champion of our customers, the successful candidate will build and maintain a customer‑centric culture. You will support your team in delivering excellent customer experiences while leading a governance agenda that supports legislative and policy compliance. Through your leadership, the Operations Manager will establish and develop an engaged, talented and high‑performing operations team, nurturing an innovative and continuous improvement culture.
Key Responsibilities:- Ensure cost efficient delivery of a safe, punctual service
- Dynamically analyse and manage information, systems and data both retrospectively and proactively to ensure continuous improvement of service performance.
- Drive engagement with drivers, management team, and customers
- Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and supervisors to continue a consistent customer experience
- Manage Service delivery team across all assigned depots in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
- Deliver agreed plans and budgets, including established level of service and service quality.
- Ensure staff planning at the depot meets the operating requirements of the business
- Ensure an effective working relationship with recognised trade union representatives and officials
- Manage and plan collision reduction and staff/passenger injury reduction
- Manage and deliver agreed key performance indicators and effectively manage the teams in all areas of people management; development, absence management and compliance
- Ensure positive working relationships are maintained between operations, commercial and engineering functions
- Liaise with external bodies to improve performance of lost miles and punctuality.
- Ensure all cash handling procedures are followed
- Act as the ‘Transport Manager’ for the company as defined by the Traffic Commissioner
- Proven leadership skills are essential to provide strategic and day to day direction to your team and be an effective manager of collective relationships in a unionised environment
- Strong influencing and negotiation skills
- Excellent customer service focus
- Team builder and driver of high‑performance teams
- Certificate of Professional Competence in Passenger Transport would be desirable.
- A willingness to study for CPC is essential
- Passion for safety and driving to deliver a high performing safety behavioural culture
- Budgetary and financial experience with a capability in logical system analysis to communicate results in formats comprehensible to all disciplines
- Ability in endorsing commitment to set long/short‑term objectives
- Mentoring/coaching skills in the progression of the deliverables of the business
- Self‑reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way
- Aptitude to build and maintain stakeholder relations, indicative of a professional leader
- Capacity to manage and commute between multi‑site operations, providing cover when required
Operations Manager in Worcester employer: FirstGroup Internal
FirstGroup Internal is an excellent employer that values its employees by fostering a supportive work culture and providing opportunities for professional growth within the HR field. Located in the UK, we offer competitive benefits and a collaborative environment where your contributions are recognised and appreciated, making it a rewarding place to advance your career in HR operations.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Worcester
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like FirstGroup Internal.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by FirstGroup Internal. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operations Manager in Worcester
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at FirstGroup Internal, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at FirstGroup Internal and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into FirstGroup Internal. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at FirstGroup Internal.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to FirstGroup Internal.
