At a Glance
- Tasks: Deliver exceptional customer service and sell tickets efficiently.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Opportunities for growth, supportive environment, and full training provided.
- Other info: Flexible working options and commitment to diversity and inclusion.
- Why this job: Make a real impact while developing your problem-solving and people skills.
- Qualifications: Strong customer service skills and a proactive attitude required.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? We are looking for enthusiastic individuals to join us as Customer Sales Advisor, where you'll confidently and impartially sell a wide range of tickets and services while exceeding customer expectations.
Key Responsibilities
- Deliver top-tier customer service.
- Sell tickets and services professionally and efficiently.
- Maintain ticket machines and complete accountancy tasks.
- Assist customers with boarding and alighting trains when required, ensuring a safe and positive customer experience.
- Assist customers with luggage when required, ensuring a safe and positive customer experience, including the safe deployment of ramps.
- During periods of cold weather, grit station platforms and access areas in preparation for the first train service to help maintain a safe environment for customers and colleagues.
What You Need
- Strong customer service skills.
- A proactive attitude and confidence in decision-making.
- Attention to detail and good numerical ability.
- Ability to work independently and as part of a team.
Why Join Us
- Work in a supportive and dynamic environment where customer satisfaction is at the heart of everything we do.
- Enjoy opportunities for growth and development while utilising your problem-solving and people skills.
- Become a key part of a team that values your contribution and empowers you to shine.
Working Hours
This full-time role requires shift work, including weekends and bank holidays. You'll be contracted to 35 hours per week, with a combination of early and late shifts between the hours of 04:45 – 20:20 (Mon – Sat), 07:50 – 16:40 (Sun). Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.
What to Expect
After submitting your application, should you be shortlisted you will be invited for a competency-based interview tentatively scheduled week commencing 13 July 2026. Full training will be provided, including a 2-week training programme in Swindon.
Our Commitment to Inclusion: We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Ready to be the face of our service and make a real impact on our customers? Apply now and take the next step in your career!
Customer Sales Advisor in Worcester employer: FirstGroup Internal
Join us as a Customer Sales Advisor and become part of a supportive and dynamic team dedicated to delivering exceptional customer service. With opportunities for personal growth and development, you'll thrive in an environment that values your contributions and empowers you to make a real difference. Located in Swindon, we offer comprehensive training and a commitment to inclusivity, ensuring that every employee feels valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Worcester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FirstGroup Internal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FirstGroup Internal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Advisor in Worcester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FirstGroup Internal:Your cover letter is your chance to shine! Tell us why you want to work at FirstGroup Internal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FirstGroup Internal!
How to prepare for a job interview at FirstGroup Internal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
