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- Tasks: Deliver exceptional customer service and sell tickets at various stations.
- Company: Leading transport services provider in the UK with a focus on customer satisfaction.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a difference in passengers' travel experiences.
- Qualifications: Strong communication skills and experience in cash handling are a must.
- Other info: Enjoy a vibrant work environment with a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
A prominent transport services provider in the UK is seeking a customer-focused individual to join their stations team. The successful candidate will be responsible for providing top-tier customer service, selling tickets, and maintaining a welcoming environment at multiple stations.
Previous experience in cash handling and strong communication skills are essential. This role requires working shifts across various locations in Twyford and surrounding areas, with an average of 35-hours per week.
Rail Station Customer Service Specialist in Twyford employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Station Customer Service Specialist in Twyford
✨Tip Number 1
Get to know the company! Research their values and mission, so you can show how your customer service skills align with what they stand for. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with friends or family. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Rail Station Customer Service Specialist in Twyford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications.
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills that relate to cash handling and communication, as these are key for us in this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different customer scenarios, especially in a busy rail station environment. Think about examples from your past experiences that showcase your ability to provide excellent service.
✨Familiarise Yourself with the Company
Do some research on the transport services provider. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Cash Handling Questions
Since cash handling is a key part of the job, be prepared to discuss your experience with it. Think of specific instances where you managed transactions accurately and efficiently. Highlight any relevant training or certifications you have in this area.
✨Showcase Your Communication Skills
Strong communication is essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few anecdotes that demonstrate your ability to communicate effectively with customers, especially in challenging situations.
