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- Tasks: Be the face of GWR, ensuring a safe and enjoyable journey for all passengers.
- Company: Join Great Western Railway, a leader in delivering exceptional travel experiences across the West.
- Benefits: Enjoy competitive pay, flexible shifts, and the chance to work in a dynamic environment.
- Why this job: Make a real impact on customer journeys while working with a passionate team.
- Qualifications: Customer service experience and excellent communication skills are essential; supervisory experience is a plus.
- Other info: This is a talent pool role, with future vacancies expected; must live within 60 minutes of Swindon station.
The predicted salary is between 30580 - 44342 £ per year.
As a Train Manager, you will liaise with colleagues to deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers, drive business growth and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.
Your main responsibilities will be:
- To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
- To be visible to our customers, providing information and help in a friendly and reassuring way.
- To manage the safety and operational activities of the train.
- To check and sell tickets, providing information and assistance as required.
- To ensure a safe, clean and pleasant environment in line with the Service Quality Excellence.
You’ll need to be:
- Passionate and proactive about delivering outstanding customer service.
- Determined to always perform well.
- Flexible, with the ability to work a variety of shifts including weekends and bank holidays.
- Comfortable working in a strictly regulated environment.
- Proud to portray a professional image.
- A great experience maker.
- Live and breathe the GWR Five Values.
As a minimum, you will need to have:
- An understanding of customers' needs.
- Excellent route knowledge of the Great Western network.
- Excellent communication skills.
- The ability to build relationships, work as part of a team and on your own.
- Experience of front-line customer service.
- The ability to remain calm and work effectively when things don’t go to plan.
- Supervisory experience.
This position is based at Swindon station. The station is a short walk from the shopping centre. This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holidays. Your starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this.
You must live within a maximum of 60 minutes' travelling time of the depot. This advert is for a Talent Pool where vacancies are expected in the future. The basic training salary is £30,580 and you will receive the higher of your current rate or the training rate until you pass out as competent. The basic salary for a competent Train Manager is £44,342.
For more information regarding the role, please contact Nathan Wrenn, Guards Manager, on 07799 337057. Please submit your application online via the internal FirstGroup careers website.
Train Manager - Talent Pool employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Manager - Talent Pool
✨Tip Number 1
Familiarise yourself with the Great Western Railway values and customer service standards. Understanding these will help you align your approach during interviews and demonstrate that you embody the qualities they seek in a Train Manager.
✨Tip Number 2
Network with current or former employees of GWR to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your responses during the interview process.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you demonstrated excellent customer service or handled challenging situations effectively. This will showcase your ability to remain calm and perform well under pressure.
✨Tip Number 4
Make sure to highlight any supervisory experience you have, as this is a key requirement for the role. Be ready to discuss how you've successfully managed teams or projects in the past, which will show your capability to lead in a train environment.
We think you need these skills to ace Train Manager - Talent Pool
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Train Manager. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any supervisory roles you've held. Emphasise your ability to work under pressure and your excellent communication skills, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for delivering outstanding customer service. Mention specific examples from your past experiences that demonstrate your ability to manage safety and operational activities effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Train Manager.
How to prepare for a job interview at FirstGroup Internal
✨Show Your Passion for Customer Service
As a Train Manager, you'll need to demonstrate your enthusiasm for delivering outstanding customer service. Be prepared to share specific examples from your past experiences where you went above and beyond to help customers.
✨Demonstrate Flexibility and Adaptability
This role requires you to work various shifts and adapt to new situations. During the interview, highlight your ability to be flexible and how you've successfully managed changes in your previous roles.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you build relationships with colleagues and customers alike.
✨Emphasise Safety and Professionalism
Safety is a top priority in this role. Be sure to convey your understanding of safety protocols and your commitment to maintaining a professional image while on duty. Share any relevant experiences that showcase your ability to handle challenging situations calmly.