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For Companies At a Glance
- Tasks: Be the face of GWR, ensuring a safe and enjoyable journey for all passengers.
- Company: Join Great Western Railway, a leader in customer service and safety.
- Benefits: Competitive salary, flexible shifts, and opportunities for career growth.
- Why this job: Make a real difference in people's travel experiences while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work in a dynamic environment with a supportive team at Plymouth station.
The predicted salary is between 30000 - 44000 £ per year.
Overview
Train Manager
Plymouth
Grade: Train Manager
Customer Service and Operations Description
About the job
As a Train Manager, you will liaise with colleagues to deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers, drive business growth and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.
Responsibilities
- To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey
- To be visible to our customers, providing information and help in a friendly and reassuring way
- To manage the safety and operational activities of the train
- To check and sell tickets, providing information and assistance as required
- To ensure a safe, clean and pleasant environment
Requirements
- Passionate and proactive about delivering outstanding customer service
- Determined to always perform well
- Flexible, with the ability to work a variety of shifts including weekends and bank holidays
- Comfortable working in a strictly regulated environment
- Able to stay calm and in control when things don\\\’t go to plan
As a minimum, you will need to have
- An understanding of customers\\\’ needs
- Excellent communication skills
- The ability to build relationships and work as part of a team
- Experience of front-line customer service
- Supervisory experience
About the location
This position is based at Plymouth station, and this is where you will start and end your shift. The station is about a ten-minute walk from the shopping centre.
Working Pattern
This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holidays. Your starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this.
Additional Information
You must live within a maximum of 60 minutes\\\’ travelling time of the depot.
This is a safety-critical position so you must be at least 18 to apply.
The basic training salary is £30,580 and you will receive the higher of your current rate or the training rate until you pass out as competent. The basic salary for a competent Train Manager is £44,342.
Contacts
Mike Jeffreys on 07525 597392
Becky Moutrey on 07718 317110
How to apply
Please submit your application online via the internal FirstGroup careers website:
https://internal.firstgroupcareers.com/
In case of technical difficulties when submitting your application, please contact the Recruitment Team at
gwrrecruitment@gwr.com
#J-18808-Ljbffr
Train Manager employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Manager
✨Tip Number 1
Get to know the company culture! Research Great Western Railway and understand their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. As a Train Manager, you'll need to handle various situations on the job. Think about how you'd respond to different customer needs and safety issues, and be ready to share those examples during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Train Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering outstanding customer service in your application. We want to see how you can be an ambassador for Great Western Railway and create a world-class experience for our customers.
Tailor Your Application: Take the time to customise your application to reflect the specific skills and experiences that match the Train Manager role. We love seeing candidates who understand our values and can adapt to new situations, so make that clear!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication skills shine through. Remember, this is your chance to impress us!
Apply Through Our Website: Don’t forget to submit your application via our internal FirstGroup careers website. It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Customer Service Basics
As a Train Manager, you'll need to showcase your passion for outstanding customer service. Brush up on common customer service scenarios and think about how you would handle them. Be ready to share examples from your past experiences that highlight your ability to stay calm and provide reassurance in challenging situations.
✨Demonstrate Team Spirit
This role requires you to work closely with colleagues, so it's essential to show that you're a team player. Prepare to discuss how you've successfully collaborated with others in previous roles. Think of specific instances where your teamwork made a difference in delivering a great customer experience.
✨Adaptability is Key
GWR values flexibility, especially in a dynamic environment like a train. Be prepared to talk about times when you've had to adapt quickly to new situations or changes in plans. Highlight your ability to remain composed and effective under pressure, as this will resonate well with the interviewers.
✨Safety First!
Since this is a safety-critical position, it's crucial to demonstrate your understanding of safety protocols. Familiarise yourself with basic safety regulations related to train operations. During the interview, express your commitment to maintaining a safe environment for both customers and staff, and be ready to discuss how you would handle safety-related challenges.
