At a Glance
- Tasks: Deliver exceptional customer service while selling tickets and services.
- Company: Leading transport company in the UK with a focus on customer satisfaction.
- Benefits: Full training, supportive team, and flexible working hours.
- Other info: 35 hours per week, including weekends and bank holidays.
- Why this job: Join a passionate team and exceed customer expectations every day.
- Qualifications: Strong customer service skills, proactive attitude, and numerical abilities.
The predicted salary is between 24000 - 36000 £ per year.
A leading transport company in the UK is looking for Customer Sales Advisors who are passionate about delivering exceptional customer service. You will have the opportunity to sell various tickets and services, focusing on exceeding customer expectations.
Candidates should possess:
- Strong customer service skills
- A proactive attitude
- Numerical abilities
Working hours consist of 35 hours each week, including weekends and bank holidays. Full training is provided, and you will be part of a supportive team striving for excellence.
Ticketing & Customer Sales Pro employer: FirstGroup Internal
Join a leading transport company in the UK that prioritises exceptional customer service and employee development. With a supportive team culture, comprehensive training, and opportunities for growth, you will thrive in an environment that values your contributions and encourages excellence. Enjoy a fulfilling career where your passion for customer service can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing & Customer Sales Pro
✨Tip Number 1
Get to know the company! Research their values and services so you can show off your knowledge during interviews. It’ll help you stand out as someone who genuinely cares about delivering exceptional customer service.
✨Tip Number 2
Practice your customer service scenarios! Think about how you’d handle different situations with customers. This will prepare you for those tricky questions in interviews and show that you’re proactive and ready to exceed expectations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and reinforces your commitment to being part of their supportive team.
We think you need these skills to ace Ticketing & Customer Sales Pro
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share examples of how you've gone above and beyond for customers in the past – we love to see that proactive attitude!
Highlight Your Numerical Skills:Since you'll be dealing with ticket sales, it's important to showcase your numerical abilities. Mention any relevant experience or skills you have with numbers, whether it's handling cash, using sales software, or managing budgets.
Tailor Your Application:Make sure to customise your application to fit the role of Ticketing & Customer Sales Pro. Use keywords from the job description and relate your experiences directly to what we're looking for. This shows us you're serious about joining our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Stuff
Before the interview, make sure you research the company and its services thoroughly. Understand their ticketing options and customer service philosophy. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you went above and beyond to meet a customer's needs. This will demonstrate your proactive attitude and ability to exceed expectations.
✨Brush Up on Your Numbers
Since numerical abilities are key for this role, practice basic maths skills that might come up during the interview. Be ready to discuss how you handle transactions or resolve issues involving calculations, as this will highlight your competence in handling ticket sales.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer interactions. Think through potential challenges you might face in the role and prepare your responses. This will show that you're not only capable but also proactive in thinking about customer satisfaction.
