Gateline Team Leader in Thatcham

About the team:

The role of Gateline Team Leader at Maidenhead Station is to welcome passengers and to protect the company\’s revenue. As Team Leader you will also be responsible to supervise and motivate your fellow colleagues to deliver excellent customer service.

About the job:

The purpose of the role is to lead the team and to deliver excellent customer service with integrity and empathy to all our customers.

Your main responsibilities will be:

• Manage, monitor and develop a team of Gateline Assistants
• Deliver high level of service to customers
• Assisting with the day to day operation of the automatic ticket barriers
• Ensuring Customer Security and responding to customer enquiries
• Inspecting and issuing tickets
• Addressing customer needs in times of service disruption
• Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed

You’ll need to be:

• Able to provide, deliver exceptional front line customer service
• Able to understand customer requirements and expectations
• A Self-starter with a can do attitude
• Confident when decision making
• Able to work within guidelines
• Able to prioritise the work load of others

As a minimum you’ll need to have:

• Evidence of leadership within a team
• Cash handling experience
• Evidence of numerical ability
• Attention to detail
• Strong verbal and written communication skills
• A Full UK driving Licence would be considered advantageous but not compulsory

Working Pattern:

The role requires shift working 7 days a week on a rolling roster (earliest start 06:00, latest finish 22:30) pattern including Sundays and Bank holidays.

For further information please contact Jay Baldwin, Duty Station Manager – 07583 041231, Andrew Berry, Duty Station Manager – 07966 740881

For more information regarding the application process, please contact the Recruitment Team gwrrecruitment@gwr.com

We all belong at GWR.

This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Neurodiversity Definitions and Different Types

https://www.healthassured.org/blog/neurodiversity/