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- Tasks: Investigate train delays and improve service performance using data analysis.
- Company: Join GWR, a leader in rail service with a focus on customer satisfaction.
- Benefits: Inclusive work environment, flexible shifts, and opportunities for career growth.
- Why this job: Make a real impact on train punctuality and reliability while working with a dynamic team.
- Qualifications: Strong analytical skills and excellent communication abilities are essential.
- Other info: Office-based role in Swindon with great public transport links.
The predicted salary is between 36000 - 60000 £ per year.
Grade: MS
About the Team: The Delay Attribution team are part of the Performance team and are based in Western House, Swindon. The team are mainly located in the integrated control centre alongside the control team who are responsible for the real-time delivery of the GWR train service. Performance is consistently a leading indicator of customer satisfaction. Our attribution team keep their finger on the pulse of operations and proactively review business problems to deliver improvements in our service delivery. We use data from a diverse range of sources, taking advantage of new technology to provide information for colleagues across the business to understand issues affecting the punctuality and reliability of GWR services.
About the job: The role is responsible for providing the highest standards of delay attribution for the purpose of performance improvement. Investigation of delay causes with GWR functions including engineering, stations, operations etc. The role is also responsible for resolution of any disputes with Network Rail colleagues in line with contractual requirements.
Your main responsibilities will be:
- Investigate all incidents attributed to GWR to accurately identify prime and root causes, including reactionary delays.
- Use IT systems including TRUST and Bugle to analyse delays, identify discrepancies, and complete daily downloads.
- Apply correct delay cause and responsible manager codes in line with DAPR and GWR guidelines.
- Prepare clear acceptance and dispute text, ensuring all disputes follow agreed protocols and contractual timescales.
- Liaise effectively with operational teams, frontline staff, and Network Rail to determine causes of delay and challenge errors appropriately.
- Produce, distribute, and maintain Delay Advice Forms (DAFs) and daily tracker updates.
- Serve as the primary point of contact for onboard crew, handling incoming calls related to real-time operational delays.
- Highlight unresolved incidents and non-reported trains to the appropriate teams and Delay Attribution Team Leader.
- Undertake additional duties as directed by the Delay Attribution Team Leader.
What we’re looking for:
- Strong analytical skills with confidence working with and interpreting data.
- Excellent communication skills, both written and verbal, with the ability to build strong stakeholder relationships.
- Proven ability to manage competing deadlines with agility and flexibility.
- Confident, accurate decision-making with the ability to stand by informed judgments.
- Good knowledge of railway and infrastructure operations and route geography (or the ability to develop this quickly).
- Strong commercial awareness and understanding of train service performance.
- Flexible, enthusiastic approach to work and shift patterns.
- Railway industry experience, relevant qualifications, or an appreciation of railway rules and regulations (desirable).
About the location: The team is based in Swindon in the Network Rail Integrated Control Centre. This is an office-based job. There are excellent public transport links.
Working Pattern: Shift Pattern - Yes Travelling Required - Yes
Delay Attributor (Talent Pool) in Swindon employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delay Attributor (Talent Pool) in Swindon
✨Tip Number 1
Get to know the Delay Attribution team and their role in performance improvement. Research GWR's operations and understand how your skills can contribute to their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your analytical skills! Use sample data sets to hone your ability to identify delay causes and discrepancies. Being able to demonstrate this skill in real-time scenarios will impress the hiring team.
✨Tip Number 3
Brush up on your communication skills. Prepare to discuss how you've built relationships with stakeholders in the past. Clear communication is key in resolving disputes and collaborating with teams.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the GWR family.
We think you need these skills to ace Delay Attributor (Talent Pool) in Swindon
Some tips for your application 🫡
Get to Know the Role: Before you start writing, take a moment to really understand what the Delay Attributor role is all about. Dive into the job description and think about how your skills and experiences align with the responsibilities listed. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, make sure to highlight any relevant experience you have with data analysis. Use specific examples to demonstrate how you've successfully interpreted data in the past. We want to see how you can bring that expertise to our team!
Communicate Clearly: Excellent communication is key for this position, so ensure your written application is clear and concise. Avoid jargon and keep your language straightforward. Remember, we want to see your ability to build strong relationships through your writing, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows us that you’re proactive and keen to join our team. Don’t forget to double-check everything before hitting that submit button!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Data
Familiarise yourself with the key data systems mentioned in the job description, like TRUST and Bugle. Being able to discuss how you would use these tools to analyse delays will show your analytical skills and readiness for the role.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves liaising with various teams and stakeholders, demonstrating strong communication skills during the interview is crucial. Prepare examples of how you've effectively communicated in past roles.
✨Understand Delay Attribution
Brush up on delay attribution concepts and the importance of accurate reporting. Be ready to discuss how you would approach investigating incidents and resolving disputes, as this will highlight your understanding of the role's responsibilities.
✨Show Flexibility and Enthusiasm
The job requires a flexible approach to work and shift patterns. During the interview, express your willingness to adapt and share experiences where you've successfully managed competing deadlines or adapted to changing circumstances.
