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- Tasks: Drive trains and provide exceptional customer service while ensuring safety and efficiency.
- Company: Join First Rail Stirling, a fresh and innovative rail operator transforming train travel.
- Benefits: Enjoy free travel, discounts, a pension scheme, and access to a digital GP.
- Why this job: Be part of a team redefining rail travel and making a positive impact on customers' journeys.
- Qualifications: Must hold a European Train Driving Licence and be 21 or older.
- Other info: We celebrate diversity and offer flexible working options for all.
The predicted salary is between 36000 - 60000 £ per year.
Who are we? First Rail Stirling is a brand-new enterprise and start-up rail operator that will run an exciting long-haul train service crossing the entire country. The service will run from London to Stirling, reuniting Stirling with a direct service to the West Coast of England during the day. We are transforming the way people think about train travel, empowering our team from different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, and sustainable. We would like to make our Qualified Customer Driver positions as attractive as possible to women and attract more women into rail. We are proud to be among train operators creating more opportunities for women.
About the role: Our Qualified Customer Driver role is for those passionate about customer service. Customer Drivers play a crucial role in setting a new standard for rail in the 21st Century, which is focused on creating a safe, healthy, and environmentally sustainable experience for our customers and colleagues. In addition to driving our customers to their destinations, giving amazing customer service, we expect our Customer Drivers to follow the correct procedures and work with colleagues to ensure our services run efficiently. The primary role of the Customer Driver is to safely operate the trains Lumo-Stirling run, keeping to a strict schedule whilst ensuring the safety of customers and colleagues. The Customer Driver will promote safety, punctuality, security, information, cleanliness, and customer service through all avenues, challenging poor practice and recognising excellent performance. At the same time, the Customer Driver will carry out the role of an ambassador and customer service duties as required, promoting the Lumo-Stirling image and delivering a great customer experience at all times.
About you: Do you have fantastic time management skills with the ability to work alone and focus on safety? Are you able to follow instructions when the need for safety is paramount? Do you have excellent communication skills and enjoy working within an environment with strict procedures and protocols? Do you enjoy assisting colleagues and customers in the interests of safety and customer service? If so, this role could be an excellent career opportunity for you! You will be a qualified Customer Driver holding the European Train Driving Licence. You will be qualified to drive 222 trains although you may be required to drive other types of trains, and training will be provided. You will be able to operate tablets and other electronic devices required in the course of the Customer Driver's duties. Additionally, you will need to hold a successful and valid DBS check certificate.
As a minimum you will need to have:
- You must be 21 years of age or older as this is an industry requirement.
- You must hold a European Train Driving Licence.
- You will need to live within 60 minutes travel time to the depot, which is located at Stirling, without using public transport when it is not available.
- The ability to work shifts of varying start times, including weekends and night shifts.
About the location: You will need to live within a 60 minute commute to Stirling.
The Reward:
- Defined Contribution Pension Scheme – We will pay in a minimum of 10% (5% employee contribution and 5% employer contribution) to a maximum total contribution of 20%.
- Employee Assistance Programme.
- Travel Offers – Free travel on Lumo services and travel offers for bus and rail tickets and Day Rover Rail tickets at a discounted price for friends and family (after 6 months of service).
- Shopping & Lifestyle Discounts.
- Discounted Gym Membership.
- Employee Share Plans (Save as you Earn and Buy as you Earn).
- Access to a digital GP 24/7.
- Tax Benefit Bike Scheme.
We are committed to making Lumo-Stirling an inclusive place of work to ensure we deliver a railway that is inclusive for our customers. Our vision for Lumo-Stirling is to provide an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA, ethnicity, religion, and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Customer Train Driver in Stirling employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Train Driver in Stirling
✨Tip Number 1
Network like a pro! Reach out to current employees at First Rail Stirling on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Driver role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and safety. Think about scenarios where you’ve demonstrated excellent communication skills or handled challenging situations. We want to see your passion for customer service shine through!
✨Tip Number 3
Show off your knowledge about First Rail Stirling and its mission. Familiarise yourself with their values and how they aim to transform rail travel. This will not only impress the interviewers but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the First Rail Stirling family. Let’s get you on board!
We think you need these skills to ace Customer Train Driver in Stirling
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for customer service and rail travel.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Driver. Mention any relevant experience in safety, customer service, or teamwork that makes you a great fit for us.
Showcase Your Skills: Don’t forget to emphasise your time management and communication skills! These are key for a Customer Driver, so give examples of how you've successfully used these skills in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Safety Protocols
As a Customer Train Driver, safety is paramount. Make sure you understand the safety protocols and procedures relevant to the role. Familiarise yourself with the specific regulations and practices that First Rail Stirling follows, as this will show your commitment to maintaining a safe environment for both customers and colleagues.
✨Showcase Your Customer Service Skills
This role is all about providing an exceptional customer experience. Prepare examples of how you've delivered outstanding customer service in the past. Think about situations where you went above and beyond to assist customers or resolve issues, as this will demonstrate your passion for customer care.
✨Demonstrate Time Management Abilities
Time management is crucial for a Customer Driver, especially when adhering to strict schedules. Be ready to discuss how you manage your time effectively, particularly in high-pressure situations. You might want to share specific strategies or tools you use to stay organised and punctual.
✨Emphasise Teamwork and Communication
Collaboration with colleagues is key in this role. Prepare to talk about your experiences working in teams and how you communicate effectively with others. Highlight any instances where you’ve contributed to a team’s success or helped improve communication within a group, as this aligns with the company’s values.