At a Glance
- Tasks: Ensure smooth station operations, from train dispatch to ticket sales and customer support.
- Company: Join a dynamic railway team focused on customer service and safety.
- Benefits: Flexible working hours, full training provided, and a supportive environment.
- Other info: Inclusive workplace that values diversity and promotes equal opportunities.
- Why this job: Make a real impact in the railway industry while developing your skills.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 12 - 15 € per hour.
Join Our Team as a Train Dispatcher and Ticket Seller. Are you customer-focused and looking for a dynamic role in the railway industry? As a Train Dispatcher and Ticket Seller, you'll play a key role in ensuring smooth station operations, from train dispatch and ticket sales to providing real-time travel information and maintaining a safe, clean environment. This role involves regular lone working, offering autonomy and responsibility.
What We're Looking For?
- Passion for customer service and strong communication skills
- Ability to work independently and as part of a team
- Confident decision-making and attention to detail
- Ability to handle numerical tasks and documentation
Working pattern?
- 18 hours per week, 10:00 – 16:00 shifts
- Week 1: Thursday, Friday, Saturday
- Week 2: Monday, Tuesday, Wednesday (Rotating pattern, includes weekends and bank holidays)
Due to the nature of the role, applicants must be 18 years of age or older to apply.
What to Expect?
- After submitting your application, shortlisted candidates will be invited to complete an online assessment – Train Dispatch Multi-Tasking Test (recommended on a laptop/computer).
- Successful candidates will be invited for a competency-based interview.
- Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening.
- Full training will be provided, including a 3-week training programme in Swindon.
For further information, please contact Jordan Welsby, Station Manager at jordan.welsby@gwr.com. In case of technical difficulties when submitting your application, please contact the Recruitment Team at gwrrecruitment@gwr.com.
Our Commitment to Inclusion: We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice. We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Train Dispatcher & Ticket Office in Somerset employer: FirstGroup Internal
At GWR, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. As a Train Dispatcher and Ticket Seller, you'll enjoy flexible working hours, comprehensive training, and opportunities for personal growth within the railway industry, all while contributing to a safe and efficient travel experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Train Dispatcher & Ticket Office in Somerset
✨Tip Number 1
Get to know the company! Research GWR and understand their values, especially around customer service and inclusion. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Before your competency-based interview, think about examples from your past experiences that showcase your decision-making skills and ability to work independently. We want to hear how you've handled challenges in a customer-focused environment.
✨Tip Number 3
Don’t underestimate the online assessment! Make sure you’re comfortable with the Train Dispatch Multi-Tasking Test. Practise similar tests if you can, so you feel confident and ready to impress when it’s time to take it.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen on joining us at GWR. Remember, we’re all about making the process as smooth as possible for you!
We think you need these skills to ace Train Dispatcher & Ticket Office in Somerset
Some tips for your application 🫡
Show Your Customer Service Passion:Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your communication skills and dedication!
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Train Dispatcher and Ticket Seller role. Mention specific skills from the job description that match your experience, and let us know why you’re excited about this opportunity.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need right there. Plus, it’s super easy!
How to prepare for a job interview at FirstGroup Internal
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Train Dispatcher and Ticket Seller. Familiarise yourself with the railway industry, customer service expectations, and the importance of safety and cleanliness in station operations.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly. Think of examples from your past experiences where you successfully handled customer queries or worked as part of a team. This will demonstrate your ability to connect with customers and colleagues alike.
✨Prepare for Competency Questions
Expect competency-based questions during the interview. Prepare by reflecting on situations where you've made confident decisions, paid attention to detail, or managed numerical tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Be Ready for the Online Assessment
Since shortlisted candidates will complete an online assessment, ensure you're comfortable with multi-tasking tests. Practise similar tests online to boost your confidence and improve your performance. A good score here can set you apart from other candidates!
