Gateline Assistant in Slough

Grade: S3

About the team:

The role is Gateline Assistant where you are the first person and the last that our customers meet and can be a very busy environment. The Gateline also collects revenue from customers without tickets. The work is sometimes challenging but it can be a very rewarding job.

About the job:

The purpose of the job is to be the face of Great Western Trains and to give our customers a positive impression of the company and to exceed their expectations of customer service.

Your main responsibilities will be:

• Delivering a high level of service to customers
• Assisting in the day to day operation of the automatic ticket barriers
• Ensuring customer security and responding to customer enquiries
• Inspecting and issuing tickets
• Addressing customer needs in times of service disruption
• Ensuring the professional appearance of the gateline area by clearing rubbish and making sure customer walkways are unobstructed.

You\’ll need to be:

• Able to deliver exceptional customer service
• A Self-starter with a can do attitude
• Confident when decision making
• Able to remain calm yet directive under pressure.
• Able to work to strict procedures

As a minimum you\’ll need to have:

• The ability to work as part of a team or independently
• Evidence of numerical ability
• Strong verbal and written communication skills
• Experience of working in an environment where safety is paramount

About the location:

Slough is a busy mainline commuter station with regular services into both London Paddington & Reading. Slough is also popular with tourists travelling on our branch line service to Windsor & Eton Central.

Working Pattern:

This is a fixed term role until 30th April 2027 and is part time role contracted to work 17.5 hours per week.

This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holiday working. Your starting and finishing times may be at times when public transport is not available, so you must be able to get to and from the station without relying on this.

Additional Information:

This role requires shift working including weekends and bank holidays.

Applicants successfully short-listed will be invited to a competency based interview.

For further information please contact Mian Sarwar, Station Manager, mian.sarwar@gwr.com

For more information regarding the application process, please contact the Recruitment Team gwrrecruitment@gwr.com

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Neurodiversity Definitions and Different Types

https://www.healthassured.org/blog/neurodiversity/