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- Tasks: Lead a team to deliver top-notch customer service on our Night Riviera trains.
- Company: Join a dynamic team focused on providing exceptional travel experiences.
- Benefits: Enjoy competitive pay, flexible shifts, and the chance to work in vibrant London.
- Why this job: Perfect for those who love customer interaction and want to make journeys memorable.
- Qualifications: Must be a current customer host with strong sales skills and a team spirit.
- Other info: Shift work includes weekends and bank holidays; salary is £32,907.
The predicted salary is between 32807 - 32807 £ per year.
Grade:Customer Host
About theteam:
You will be working as part of an expanding team of colleagues to provide excellent customer service on board our Night Riviera and varied fleet of trains. Penzance colleagues predominantly work on our trains travelling between Penzance and Paddington with a day lodge in London. We serve both business and leisure travellers, and you will also be providing support to other members of the on-board team and train mangers to ensure a safe, comfortable and enjoyable journey for our customers.
About the job:
As Service Leader on our Night Rivera service, your main responsibilities will be; to deliver the highest standards of customer service and safety throughout the journey, by leading, motivating and measuring the performance of a team within the expected standards.
You will perform a wide range of duties to contribute to the delivery of the Night Riviera specification and competent IET Host. This includes welcoming customers, ticket checking, promoting the sale of products, cash handling, stock control and compliance with GWR standards.
You will be responsible for ensuring the train is prepared for service, clean, maintained and that the fire system checked throughout the journey.
You will have the skills to motivate, manage and lead a team of customer hosts on board to deliver the highest level of service.
If you enjoy building a rapport with customers and take pride in delivering that personal touch you will thrive in this role.
To be successful, you will need to be a current customer host within the Sleeper grade, demonstrate a commitment to exceeding customer expectations, be a real team player, while being well organised and resourceful.
Excellent sales skills and personal presentation are essential.
Working pattern:
This role requires shift work including weekends and bank holidays. Varying between 12 and 18 hours, with a lodge arrangement in London.
Additional information:
The salary for the role is £32,907
For moreinformation contact, Maggie Treloar,
, 07788 154182.
#J-18808-Ljbffr
Service Leader (Sleeper) employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Leader (Sleeper)
✨Tip Number 1
Familiarise yourself with the Night Riviera service and its unique offerings. Understanding the specific needs of both business and leisure travellers will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your experience in customer service roles, especially in a team environment. Be prepared to share examples of how you've motivated and led a team to deliver exceptional service, as this is a key aspect of the Service Leader position.
✨Tip Number 3
Showcase your sales skills by discussing any relevant experiences where you've successfully promoted products or services. This will be crucial for the role, as you'll need to effectively engage customers and drive sales on board.
✨Tip Number 4
Prepare to discuss your organisational skills and how you manage multiple tasks under pressure. The ability to maintain high standards of service while ensuring safety and compliance is essential, so have examples ready to illustrate your capabilities.
We think you need these skills to ace Service Leader (Sleeper)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Leader position. Highlight key skills such as customer service, team leadership, and sales abilities in your application.
Tailor Your CV: Customise your CV to reflect your experience as a customer host and any relevant leadership roles. Emphasise your ability to motivate a team and deliver excellent customer service, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your experience in similar roles. Mention specific examples of how you've exceeded customer expectations and led a team effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in the service industry.
How to prepare for a job interview at FirstGroup Internal
✨Showcase Your Customer Service Skills
As a Service Leader, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you went above and beyond for customers, highlighting your interpersonal skills and ability to handle difficult situations.
✨Emphasise Team Leadership Experience
Since the role involves leading and motivating a team, be ready to discuss your leadership style. Share specific instances where you've successfully managed a team, focusing on how you motivated them and ensured high performance.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Service Leader on the Night Riviera service. Be prepared to discuss how you would ensure safety and comfort for passengers, as well as your approach to stock control and compliance with standards.
✨Demonstrate Sales Acumen
Sales skills are essential for this position. Think of examples where you've successfully promoted products or services, and be ready to explain your strategies for engaging customers and driving sales on board.
