Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to ensure exceptional customer service and smooth station operations.
- Company: Join GWR, a key player in the railway industry, known for its commitment to diversity and inclusion.
- Benefits: Enjoy flexible working hours, comprehensive training, and a supportive work environment.
- Why this job: This role offers dynamic leadership opportunities in a vibrant transport hub, making a real impact on passengers' journeys.
- Qualifications: Experience in leading teams, strong communication skills, and IT literacy are essential.
- Other info: Interviews scheduled for late July 2025; full training provided.
The predicted salary is between 28800 - 43200 £ per year.
Step into a Leadership Role at the Heart of the Railway – Join Us as a Service Delivery Supervisor at Swindon Station!
Are you a natural leader with a passion for delivering exceptional customer service in a fast-paced environment? Do you thrive on responsibility, teamwork, and keeping things running smoothly? If so, we want to hear from you.
We\’re looking for an enthusiastic and proactive Service Delivery Supervisor to join our iconic Swindon Station team. This is more than just a job — it\’s a dynamic leadership opportunity in one of the busiest and most diverse transport hubs in the region.
About the Role:
As a Service Delivery Supervisor, you\’ll take charge of a team of frontline station staff, ensuring every passenger receives top-tier service while keeping safety, punctuality, and operations running seamlessly. You\’ll be the go-to person during your shift — leading, coordinating, and responding to everything the station throws your way.
What You\’ll Be Doing:
- Leading a passionate station team to deliver excellent customer service and a safe environment.
- Managing safety and security procedures across the station.
- Coordinating the safe and timely departure of trains.
- Acting as a visible, approachable presence for both customers and staff.
- Maintaining a clean, welcoming station environment.
- Staying cool and confident under pressure — particularly in operational or emergency situations.
What We\’re Looking For:
You\’ll be someone who:
- Has experience leading teams and motivating others in a busy, customer-focused environment.
- Knows what excellent customer service looks like — and delivers it consistently.
- Has strong decision-making skills and remains calm in a crisis.
- Is IT-savvy (Microsoft Office and GWR systems like Quartz, Tyrell, WFM, Bugle).
- Is organised, safety-conscious, and driven by results.
- Is confident, professional, and ready to be a visible leader.
To Succeed, You\’ll Need:
- Proven leadership experience in a customer-facing role.
- Strong written and verbal communication skills.
- IT literacy and comfort using digital platforms and reporting tools.
- Flexibility to work shifts, including weekends and bank holidays.
Location & Shifts:
Based at Swindon Station, this role involves rotating shifts that can start as early as 05:00 and finish as late as 01:00, including weekends and bank holidays. You must be able to travel to and from the station outside normal public transport hours.
Additional Info:
- Interviews for shortlisted candidates are tentatively scheduled for the week commencing 28 July 2025
What to Expect?
- Shortlisted candidates will be invited for a Train Dispatch Multi-Tasking Test (recommended on a laptop/computer) and successful candidates will be invited to a competency-based interview.
- Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check.
- Full training will be provided, including a 3-week training programme in Swindon.
For further information please contact Katie Knight, Duty Station Manager at Katie.Knight@gwr.com.
In case of technical difficulties when submitting your application, please contact the Recruitment Team at gwrrecruitment@gwr.com
Our Commitment to Inclusion:
We all belong to GWR.We embracediversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.
We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.
Exceptional Individuals – NeurodiversityHealth Assured – Neurodiversity
Ready to take the next step in your railway career?
Be part of something bigger. Lead a team. Make a difference. Apply today and be the difference our passengers remember.
#J-18808-Ljbffr
Service Delivery Supervisor employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Supervisor
✨Tip Number 1
Familiarise yourself with the specific operations and challenges of Swindon Station. Understanding the unique environment will help you demonstrate your readiness to lead a team effectively during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure situations. This will highlight your ability to remain calm and make decisions when it matters most.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Office and any relevant systems like Quartz or Tyrell. Being comfortable with these tools will set you apart as a tech-savvy candidate who can handle operational tasks efficiently.
✨Tip Number 4
Prepare for the Train Dispatch Multi-Tasking Test by practising similar scenarios. This will not only boost your confidence but also demonstrate your proactive approach to the role.
We think you need these skills to ace Service Delivery Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Use specific examples that demonstrate your ability to manage teams and handle pressure, as these are key aspects of the Service Delivery Supervisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Mention your familiarity with safety procedures and your ability to stay calm in emergencies, as these qualities are essential for the position.
Highlight Relevant Experience: In your application, emphasise any previous roles where you led a team or worked in a fast-paced environment. Include details about how you motivated others and ensured excellent service delivery.
Prepare for the Interview: Anticipate questions related to decision-making and crisis management. Be ready to discuss specific situations where you demonstrated strong leadership and communication skills, as these will be crucial during the competency-based interview.
How to prepare for a job interview at FirstGroup Internal
✨Showcase Your Leadership Skills
Be prepared to discuss your previous leadership experiences. Highlight specific examples where you successfully led a team, resolved conflicts, or motivated others in a busy environment.
✨Demonstrate Customer Service Excellence
Understand what exceptional customer service looks like and be ready to share instances where you went above and beyond for customers. This role is all about delivering top-tier service, so make sure to convey your passion for it.
✨Stay Calm Under Pressure
Prepare for situational questions that assess how you handle stress and emergencies. Think of examples from your past where you maintained composure and made effective decisions during challenging situations.
✨Familiarise Yourself with Relevant IT Systems
Since the role requires IT literacy, brush up on Microsoft Office and any relevant systems mentioned in the job description. Being able to discuss your comfort level with these tools will show you're ready for the technical aspects of the job.
