At a Glance
- Tasks: Supervise and coordinate rail replacement services while ensuring passenger safety and excellent customer service.
- Company: Join First Travel Solutions, a leader in transport with a focus on safety and customer care.
- Benefits: Earn £12.60 per hour with flexible shifts and the chance to work weekends.
- Other info: Enjoy a dynamic work environment with opportunities to meet diverse people.
- Why this job: Perfect for those who love transport and want a role with variety and flexibility.
- Qualifications: Customer service skills and a passion for transport; experience is a plus but not essential.
The predicted salary is between 25000 - 26000 £ per year.
As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions (FTS). You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.
If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer. Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.
What are we looking for?
- Experience of working in the transport industry is desirable but not essential.
- You’ll be committed to providing a consistently excellent standard of customer service.
- Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
- A great communicator who is enthusiastic and approachable.
- Patient, reliable and calm when working under pressure.
- Confident working as a team and independently and using your own initiative.
- The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.
Rail Replacement Coordinator employer: FirstGroup Internal
First Travel Solutions (FTS) is an exceptional employer that values flexibility and diversity, making it an ideal workplace for those seeking a dynamic role in the transport sector. With competitive pay and a casual contract structure, employees enjoy the freedom to choose their shifts while being part of a supportive team that prioritises safety and customer service excellence. Located in Crewe, FTS offers unique opportunities for personal growth and development within a collaborative work culture, ensuring that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Rail Replacement Coordinator
✨Tip Number 1
Get to know the company! Research First Travel Solutions and understand their values and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge when it comes to interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and safety standards. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about the opportunity. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Rail Replacement Coordinator
Some tips for your application 🫡
Show Your Passion for Transport:Let us know why you're excited about the transport industry! Share any relevant experiences or interests that highlight your enthusiasm for customer service and working in a dynamic environment.
Tailor Your Application:Make sure to customise your application to reflect the skills and qualities we're looking for. Highlight your ability to work under pressure, communicate effectively, and provide excellent customer service.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FirstGroup Internal
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Rail Replacement Coordinator. Familiarise yourself with the key aspects of the job, such as safety protocols, customer service expectations, and the importance of data collection. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond for a customer, and how you handled any challenges that arose.
✨Demonstrate Flexibility and Team Spirit
Highlight your willingness to work varied shifts and your ability to collaborate with others. Share experiences where you successfully worked as part of a team or adapted to changing circumstances, as this will resonate well with the interviewers looking for resilient and adaptable candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and what a typical day looks like for a Rail Replacement Coordinator. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
