Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the onboard team to ensure exceptional customer service and operational safety.
- Company: Join Hull Trains, a leading open-access rail operator with a strong community focus.
- Benefits: Enjoy competitive pay, free rail travel, gym discounts, and a supportive work environment.
- Why this job: Be part of a progressive team making a real impact in the rail industry.
- Qualifications: Must be a qualified Onboard Manager with customer service experience.
- Other info: Flexible part-time hours with opportunities for career growth and development.
The predicted salary is between 20583 - 20583 £ per year.
Qualified Onboard Manager (part-time), Hull
Permanent
17.5 hours per week (plus Sundays as rostered overtime)
Basic part-time salary is £20,583 per annum (excluding Sundays)
Highly competitive benefits package, including free and discounted rail travel, defined contribution company pension scheme, 17 days\’ holiday including bank holidays, health cashback scheme and 50% gym paid membership fees.
Hull Trains is proud to be one of the UK\’s leading open-access rail operators, running seven daily services between Hull and London King\’s Cross, with key local community stops at Brough, Howden, Selby, Doncaster, Retford and Grantham.
This year are we\’re delighted to be celebrating 25 years of quality service and not only that, we\’ve also become a vital part of the Humber region as a transport provider, as well as a company that\’s deeply rooted in the communities we serve.
At Hull Trains, it\’s our people who set us apart. We\’re a local company made up of colleagues from nationwide delivering exceptional service every day. Many of our team have already progressed through the business to achieve senior roles and this is testament to the supportive, rewarding environment that we\’ve created.
We are proud to champion equality, diversity and inclusion. Our workforce reflects this with a 54:46 ratio of male:female staff across the entire organisation.
We\’re challenging industry norms, with women now also representing 30% of our driver workforce. Our commitment to diversity and inclusion has earned us recognition through prestigious industry awards, including:
- Great Place to Work – National Rail Awards 2024
- Top Employer of the Year – Women in Rail Awards 2023
With record-breaking passenger numbers, a cutting-edge, eco-friendly fleet and services which now exceed pre-pandemic levels, we\’re a company going from strength to strength and we\’re only just getting started.
Whether it\’s onboard or behind the scenes, every member of our team plays a vital role in driving our success and shaping the future of rail travel in our region. We\’ve also got exciting plans for further expansion, with an application to provide Sheffield and Worksop with an innovative new direct link to London.
We\’re growing, we\’re thriving and we\’re looking for passionate people to come with us. If you\’re ready to be part of a progressive, award-winning team, then it\’s time to join Hull Trains.
Apply today to start the best journey you\’ll ever take…
We are recruiting for a part-time Onboard Manager (Qualified).
As an Onboard Manager (OBM), you will be responsible for ensuring that all operational safety requirements, and responsibilities are undertaken in line with the current standards and in relation to safety critical duties noted in the Rule Book.
You will also be expected to:
- To undertake duties in accordance with the statutory rules and regulations, Network Rail instructions, RDG Codes of Practice and instructions issued by Hull Trains to ensure the safe and efficient working of trains.
- Work in accordance with the company injury prevention policy and practices ensuring all accidents, incidents and near misses as well as potential risk is promptly reported.
- To strive to expand upon Hull Trains reputation for the highest levels of customer care and demonstrates that we are the company that goes that bit further! You will make every effort to exceed our customers\’ expectations and lead all customer service activities within your duties in an open and honest manner, making good any shortfalls and reporting these promptly.
- Be responsible for working in close partnership with the Onboard Hosts ensuring all help each other within their duties, not to the detriment of their safety responsibilities.
- To lead the onboard team to provide the best customer care.
- To ensure disruptive customers are identified and dealt with in the appropriate manner.
- To co-operate in the development and implementation of new technology in support of Hull Trains commercial growth, which will assist in the course of their duties and the company overall.
- Ensure the highest possible standards of customer service and on train environment are maintained, working closely with Onboard Hosts, Drivers and external agencies/contacts to carry this out (whether at stations or on board, during disruption or normal service).
- Be aware that revenue protection is essential for Hull Trains as an open access operator, ensuring all travel documents are examined, fares are collected, and fraudulent travel is reported through the correct channels.
- Ensure highest standards of communication either via PA or face to face with customers/colleagues so all relevant information is disseminated as required.
Our roster is based on the Customer Timetable which is updated in May and December each year. An example roster is shown below:
Week 1: Week 2: Week 3
Sunday 08:00-16:00 Sunday 13:30-21:40 Sunday 11:40-19:35
Wednesday 05:00-15:00 Friday 07:00-15:30 Wednesday 11:45-19:00
Saturday 14:45-22:55 Saturday 13:00-23:00 Thursday 14:00-22:45
Average 3 days per week, includes Sundays
Roster rotates through a 3-week cycle
The knowledge or experience you will need:
- Qualified Onboard Manager/Qualified Train Guard competency
- Able to work full time hours during the initial training period (12 weeks including some weekends)
- Able to work weekends and a variety of early to late shifts. The terms and conditions of this role mean that Sunday working is committed overtime on top of the standard 17.5 hour working week.
- NVQ Level 2, Customer Services (or be actively working towards it) desirable
- At least 2 years\’ experience in a customer service role
- Comprehensive standard of education
- Good communication and motivational skills to engage with all levels
- An energetic and enthusiastic approach to problem solving and team leadership across a broad range of topics
- Attention to detail and a methodical approach to work
- Experience in an operational safety environment is essential
At Hull Trains we are committed to encouraging equality of opportunity, diversity and inclusion at every level in our business, and ensuring an inclusive and open working environment.
The aim is for our workforce to be truly representative of all sections of society and our customers, to help us to better understand their needs and to deliver more creative and innovative solutions.
#J-18808-Ljbffr
Qualified Onboard Manager employer: FirstGroup Internal
Contact Detail:
FirstGroup Internal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Qualified Onboard Manager
✨Tip Number 1
Get to know Hull Trains! Research the company culture, values, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Hull Trains. Personal connections can make a big difference!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various customer service scenarios, especially those related to safety and teamwork. Hull Trains values exceptional service, so be ready to demonstrate your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Hull Trains and being part of their exciting journey.
We think you need these skills to ace Qualified Onboard Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onboard Manager role. Highlight your relevant experience in customer service and any qualifications that match the job description. We want to see how you fit into our Hull Trains family!
Show Your Passion: Let your enthusiasm shine through! Share why you're excited about working with Hull Trains and how you can contribute to our mission of providing exceptional service. We love seeing candidates who are genuinely passionate about what we do.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it reaches us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at FirstGroup Internal
✨Know Your Safety Standards
As a Qualified Onboard Manager, you'll need to be well-versed in operational safety requirements. Brush up on the current standards and regulations, including Network Rail instructions and Hull Trains' specific policies. Being able to discuss these confidently will show your commitment to safety and efficiency.
✨Showcase Your Customer Service Skills
Customer care is at the heart of Hull Trains' mission. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle disruptive situations calmly and effectively, as this will demonstrate your leadership potential within the onboard team.
✨Emphasise Team Collaboration
The role requires working closely with Onboard Hosts and other team members. Be ready to discuss how you've successfully collaborated in previous roles. Share specific instances where teamwork led to improved service or problem resolution, showcasing your ability to lead and support others.
✨Prepare for Technology Discussions
Hull Trains is keen on innovation and technology. Familiarise yourself with any new technologies relevant to the rail industry and think about how they can enhance customer experience and operational efficiency. Being able to discuss your thoughts on tech implementation will set you apart as a forward-thinking candidate.
