At a Glance
- Tasks: Support the Guards and Drivers teams with various administrative tasks in a dynamic environment.
- Company: Join GWR, a company committed to inclusivity and diversity.
- Benefits: Flexible working options and a supportive workplace culture.
- Other info: Opportunity to work in a diverse and inclusive setting.
- Why this job: Be part of a team that values your contributions and promotes growth.
- Qualifications: Previous admin experience and strong IT skills required.
The predicted salary is between 25000 - 30000 £ per year.
About the job: The role provides essential day‑to‑day support to the Guards and Drivers teams based at Plymouth and has a wide variety of responsibilities. Your main responsibilities will be:
- Be a constant presence in the traincrew depot, responding to queries and requests
- Ordering and distribution of kit, uniform and stock
- Ensure that diagrams, links, alterations notices and operational notices are correctly posted
- Arrange periodic and ad hoc medicals
- Raise faults/Form As when necessary
- Support local record keeping and processes
- Take minutes/notes at meetings, hearings and investigations
- Assist with tablet and phone troubleshooting
- Audit compliance
You’ll need to be:
- Highly organised with the ability to prioritise your workload
- Detail conscious
- Adaptable and flexible in your approach
- Able to establish relationships with colleagues and stakeholders at all levels
- IT literate
As a minimum you’ll need to have:
- Previous administrative experience
- The ability to maintain confidentiality
- A good level of competence in Microsoft applications
- The ability to cope with interruptions and remain calm, friendly and helpful when under pressure
- Experience of minutes/notes taking
About the location: The role is based at Plymouth.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Depot Administrator in Plymouth employer: FirstGroup Internal
At GWR, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in Plymouth. Our commitment to diversity and employee growth ensures that all team members can thrive, with opportunities for flexible working and professional development. Join us to be part of a culture that values every individual and fosters meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Depot Administrator in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FirstGroup Internal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FirstGroup Internal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Depot Administrator in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FirstGroup Internal:Your cover letter is your chance to shine! Tell us why you want to work at FirstGroup Internal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FirstGroup Internal!
How to prepare for a job interview at FirstGroup Internal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
